Maricopa Community Colleges  TQM200   19932-19962 
Official Course Description: MCCCD Approval: 11/24/92
TQM200 19932-19962 LEC 2 Credit(s) 2 Period(s)
Leadership for Front-Line Employees
Methods of traditional management concepts and their application to a quality oriented environment for the front-line employee. Covers planning, goal-setting, problem-solving, motivation, time management, adaptability, flexibility and dependability in a quality setting. Prerequisites: None. TQM101 is recommended.
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MCCCD Official Course Competencies:
 
TQM200   19932-19962 Leadership for Front-Line Employees
1. Compare and contrast the role of front-line employees in traditional organizations to their role in total quality organizations. (I)
2. Compare and contrast the role of traditional middle-management to their role in a quality oriented organization. (I)
3. Describe methods for achieving decisions. (II)
4. Demonstrate decision-making strategies. (II)
5. Describe several motivational strategies. (III)
6. Demonstrate effective communication skills. (IV)
7. Analyze personal traits as they relate to effective leadership style. (V)
8. Describe techniques for effectively managing change. (VI)
9. Evaluate planning and time-management methods and determine how to implement them in practice. (VI)
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MCCCD Official Course Outline:
 
TQM200   19932-19962 Leadership for Front-Line Employees
    I. The Empowered Employee
        A. Emerging managerial responsibilities of front-line employees
        B. Changing role of middle management
      II. Decision Making
          A. Choosing a Course of Action
          B. Decision Levels and Types of Decisions
          C. Steps in Decision Making
          D. Group Decision Making
        III. Motivation and Barriers to Motivation
            A. Motivation Theories
            B. Types of Motivational Incentives
            C. Motivational Barriers
          IV. Communication and Influence
              A. Understanding and Being Understood
              B. Verbal and Nonverbal Communication
              C. Communication Styles
              D. Communication Barriers
            V. Leadership
                A. Leading in Organizations
                B. Leadership Theories
                C. People and Tasks
                D. Leadership Styles
              VI. Managing Time and Change
                  A. Time Management
                  B. Change and Change Management
                  C. Types of Change
                  D. Time and Change
                  E. Planning
                  F. Goal-setting
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