Maricopa Community Colleges  POS280   19926-99999 
Official Course Description: MCCCD Approval: 12/17/91
POS280 19926-99999 LEC 1 Credit(s) 1 Period(s)
Internship Orientation
Preparation for an internship experience and appropriate intern behavior. Prerequisites: Permission of instructor.
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MCCCD Official Course Competencies:
 
POS280   19926-99999 Internship Orientation
1. Demonstrate appropriate dress and grooming. (I)
2. Demonstrate proper telephone techniques. (II)
3. Demonstrate proper interview techniques. (II)
4. Demonstrate proper writing style in memos and other correspondences. (II)
5. Write directions and follow written directions. (II)
6. Explain your goals and expectations of the internship. (II)
7. Describe the functions and organization of the office or agency in which you will be interning. (II)
8. Discuss proper conduct regarding loyalty, confidentiality and ethical behavior. (III)
9. Exhibit professional conduct. (III)
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MCCCD Official Course Outline:
 
POS280   19926-99999 Internship Orientation
    I. Personal Field Experience Conduct
        A. Grooming
          1. Hair
          2. Body Hygiene
        B. Dress
          1. Appropriateness
          2. Style
          3. Fit
          4. Accessories, jewelry
        C. Dining
          1. Table manners
          2. Ordering, tipping, paying
      II. Communication Skills
          A. Telephone manners
            1. Answering
            2. Placing calls and leaving messages
            3. Transferring/holding calls
            4. Giving information
          B. Written
            1. Memos
            2. Directions
            3. Documents
          C. Verbal
            1. Language usage
            2. Conversation, greetings, (gender, ethnic, cultural sensitivity)
            3. Asking and answering questions
            4. Presentations and interviews
            5. Discussion, debate, persuasion
        III. Professionalism
            A. Loyalty
              1. Legal obligations
              2. Organizational obligations
            B. Confidentiality
              1. Organizational
              2. Client/constituent
            C. Ethics
              1. Personal
              2. Professional
            D. Manners and etiquette
              1. Self control
              2. Respect for others
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