Maricopa Community Colleges  OAS122   19922-20044 
Official Course Description: MCCCD Approval: 02/24/04
OAS122 19922-20044 LEC 3 Credit(s) 3 Period(s)
Office Support Procedures
Exploration and development of skills needed for various support staff positions. Includes communication, filing, telephone techniques, handling mail, and job search skills. Prerequisites: None.
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MCCCD Official Course Competencies:
 
OAS122   19922-20044 Office Support Procedures
1. Identify the responsibilities and skills needed in specific office support careers. (I-II)
2. Identify ways to build self-esteem and to project a professional image. (I)
3. Describe specific office functions, tasks, and procedures. (II)
4. Identify principal types of office equipment used in an automated office. (III)
5. Describe techniques for listening effectively and communicating assertively. (IV)
6. Explain how to successfully use telephone techniques. (V)
7. Describe procedures for handling mail. (VI)
8. Identify filing systems and describe procedures required for managing and filing records. (VII)
9. List and explain alphabetic indexing rules in filing for the business office. (VII)
10. Identify sources of job opportunities, prepare a resume and write a letter of application. (VIII)
11. Describe ways to prepare for an interview and explain techniques to effectively compete in the interview process. (VIII)
12. Explain the importance of setting goals for improving skills and expanding knowledge for career advancement. (IX)
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MCCCD Official Course Outline:
 
OAS122   19922-20044 Office Support Procedures
    I. Office Support Personnel
        A. Skills needed
        B. Office support job categories
        C. Self-esteem
        D. Professional image
      II. Office Support Functions
          A. Lines of authority
          B. Office functions, tasks, and procedures
          C. Good work habits
          D. Problem solving
          E. Time management--setting priorities
        III. Survey of Equipment
            A. Electronic typewriters
            B. Computers
            C. Transcribing machines
            D. Fax machines
            E. Calculators
            F. Other
          IV. Communicating on the Job
              A. Listening
              B. Communicating assertively
              C. Non-verbal communication
              D. Meeting the public
            V. Telephone Services
                A. Incoming and outgoing calls
                B. Telephone message services
                C. Telecommunications terminology
              VI. Handling Mail
                  A. U. S. postal services
                  B. Handling incoming and outgoing mail
                  C. Electronic mail
                VII. Managing and Filing Records
                    A. Filing systems
                    B. Maintaining records
                    C. Alphabetic indexing rules
                  VIII. Job Search
                      A. Employment opportunities
                      B. Resume
                      C. Letter of application
                      D. Job interview
                    IX. Career Advancement
                        A. Job performance review
                        B. Improving skills and knowledge
                        C. Setting goals
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