Maricopa Community Colleges  SGT106   19906-19942 
Official Course Description: MCCCD Approval: 06/26/90
SGT106 19906-19942 LEC 2 Credit(s) 2 Period(s)
Interpersonal Skills for Health Technicians
Principles of verbal and non-verbal communication skills through the development of understanding self, patients, colleagues and others. Includes verbal communication, written instructions, communications devices, telephone protocol, resume writing and job interviewing techniques. Prerequisites: None.
Cross-References: PHT106, ULS106
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MCCCD Official Course Competencies:
 
SGT106   19906-19942 Interpersonal Skills for Health Technicians
1. Define and describe the basic elements of communication. (I)
2. Define communications protocols in health care settings. (II)
3. Define self-image and the interrelationship of perception and behaviors in the health care setting and other real-life situations. (III)
4. Describe non-verbal communications in the health care setting. (IV)
5. Demonstrate effective listening skills and assertive communications. (I, VI)
6. Demonstrate procedural skills for communication devices used in health care settings. (VII, VIII)
7. Demonstrate resume writing, interviewing and application skills for employment. (IX)
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MCCCD Official Course Outline:
 
SGT106   19906-19942 Interpersonal Skills for Health Technicians
    I. Communication
        A. Definition
        B. Components
        C. Principles
          1. Activities
          2. Functions
      II. Health Care Communication Protocols
          A. Hospitals
          B. Clinics
          C. Physician offices
          D. Mobile labs
          E. Business and industry
        III. Self-Image
            A. Definition
            B. Perceptions
            C. Behaviors
              1. Health care settings
                a. Patients
                b. Colleagues
                c. Physicians
                d. Supervisors
              2. Other aspects of life
            D. Body language
          IV. Non-Verbal Communications
              A. Description
              B. Elements
              C. Health care settings
                1. Patients
                2. Colleagues
                3. Physicians
                4. Supervisors
            V. Assertive Communications
                A. Feelings
                B. Behaviors
                C. Improvement methods
              VI. Listening Skills
                  A. Response styles
                    1. Reflective
                    2. Probing
                    3. Confrontational
                    4. Interpretational
                  B. Barriers
                  C. Improvement techniques
                VII. Communications Devices
                    A. Equipment
                      1. Pagers
                      2. Telephones
                      3. Computers
                      4. Intercoms
                      5. Fax machines
                      6. Teleradiology
                    B. Legal implications
                    C. Ethical concerns
                  VIII. Computers
                      A. Health care uses
                        1. Patient records
                        2. Data bases
                        3. Data transmission
                        4. Information retrieval
                        5. Telemonitoring
                        6. Inputting information
                      B. Future trends
                    IX. Employee Applied Skills
                        A. Resume
                        B. Job applications
                        C. Interviews
                        D. Job resources
                        E. Performance evaluations and reviews
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