Maricopa Community Colleges  OAS125   19906-19946 
Official Course Description: MCCCD Approval: 04/24/90
OAS125 19906-19946 LEC 2 Credit(s) 2 Period(s)
Introduction to the Professional Office
Expectations of the professional in the electronic office of today. Realistic and practical coverage of roles, responsibilities, and environment. Prerequisites: None.
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MCCCD Official Course Competencies:
 
OAS125   19906-19946 Introduction to the Professional Office
1. Identify the role of the office professional. (I)
2. Identify and describe the duties and responsibilities of the office professional. (II)
3. Identify career opportunities for the office professional. (III)
4. Compare and contrast the electronic office of today and tomorrow. (IV)
5. Describe the importance of human relations in the business environment. (V)
6. Identify a variety of administrative support duties and responsibilities. (VI)
7. Elaborate on ways of expressing professionalism. (VII)
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MCCCD Official Course Outline:
 
OAS125   19906-19946 Introduction to the Professional Office
    I. The Roles of the Office Professional
        A. Manager
        B. Assistant
        C. Receptionist
        D. Public Relations
        E. Counselor/Advisor
      II. The Duties and Responsibilities of the Office Professional
          A. Clerical
          B. Accounting
          C. Delegation
          D. Dependability
          E. Accuracy
          F. Setting Tone of the Office
          G. Time Management
        III. Career Opportunities for the Office Professional
            A. Employment
            B. Promotion
            C. Career Planning
          IV. The Electronic Office of Today and Tomorrow
              A. Information Systems
              B. Word Processing
              C. Telecommunications
            V. Human Relations in the Business Environment
                A. Communication
                B. "Team" Concept
                C. Public Relations
                D. Supervision and Leadership
                E. Office Politics
              VI. Administrative Support Duties and Responsibilities
                  A. Mailing/Shipping Services
                  B. Meeting and Conference Planning
                  C. Travel Arrangements
                VII. Professionalism
                    A. Dress for Success
                    B. Etiquette
                    C. Ethical Considerations
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