Maricopa Community Colleges  SBS213   19896-19965 
Official Course Description: MCCCD Approval: 05/09/89
SBS213 19896-19965 LEC 1 Credit(s) 1 Period(s)
Managing and Motivating Employees
Methods of managing and motivating employees in a small business. Includes the supervisor's role, leadership styles, interpersonal communications, planning, controlling, disciplining, employee motivation, problem solving, employee orientation and training, and achieving high performance and increased productivity. Prerequisites: None.
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MCCCD Official Course Competencies:
 
SBS213   19896-19965 Managing and Motivating Employees
1. Identify the effects of different leadership styles and their relationship to problem solving and employee performance. (I)
2. Describe effective interpersonal communication skills, characteristics, and techniques. (I)
3. Develop techniques to motivate employees and encourage positive behavior. (II)
4. Develop techniques for effective problem solving. (III)
5. Describe the importance/benefits of employee orientation and training and alternative orientation and training methods. (IV)
6. Identify techniques for achieving higher employee performance and increased productivity through employee. (V)
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MCCCD Official Course Outline:
 
SBS213   19896-19965 Managing and Motivating Employees
    I. Managing People
        A. Role of the Supervisor
        B. Leadership Styles
        C. Interpersonal Communications
        D. Planning
        E. Controlling
        F. Discipline
      II. Employee Motivation
          A. Basic Human Behavior
          B. A Theoretical Framework to Motivation
          C. Needs, Wants, and Employee Satisfaction
        III. Problem Solving
            A. Considerations in Problem Solving
            B. The Problem - Solving Environment
            C. Role of the Worker and Work Group in Problem Solving
            D. Difficulties in Problem Solving
          IV. Orientation and Training
              A. The Importance and Benefits of Orientation
              B. The Importance and Benefits of Training
              C. Training Methods
            V. Achieving High Performance and Productivity
                A. Employee Selection
                B. Motivation Through Job Design
                C. Praise and Criticism
                D. Evaluating Employee Effectiveness
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