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Official Course
Description: MCCCD Approval: 04-29-08 |
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TLT163 2008
Summer I – 2008 Fall |
L+L |
2 Credit(s) |
3 Period(s) |
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High Speed Internet Technical Training |
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Procedures for presenting high speed internet products and services. Includes service tiers as well as network facilities and responsibilities. Also covers navigation of operating systems and troubleshooting common problems and procedures. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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TLT163 2008 Summer I – 2008 Fall |
High Speed Internet
Technical Training |
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1. |
Analyze high speed internet service tiers. (I) |
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2. |
Describe high speed internet products. (I) |
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3. |
Identify and describe the purpose of various network facilities. (II) |
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Describe the relationship between network and troubleshooting. (II) |
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5. |
Explain cable modem functionality. (III) |
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Demonstrate procedures for manipulating modems in the Integrated Communications Operations Management System (ICOMS) system. (III) |
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7. |
Evaluate error codes. (III) |
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8. |
Navigate multiple operating systems. (IV) |
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Demonstrate procedures for troubleshooting browser and e- mail problems. (IV) |
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10. |
Complete user login operations. (IV) |
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11. |
Verify network component presence. (V) |
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12. |
Determine tier level involvement. (V) |
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13. |
Demonstrate procedures for troubleshooting high speed internet. (VI) |
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Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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TLT163 2008 Summer I – 2008 Fall |
High Speed Internet
Technical Training |
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I. High Speed Internet A. Service Tiers B. Products 1. Electronic Mail 2. Newsgroups 3. WebSpace 4. Support 5. SpamBlocker 6. Security Suite C. Minimum Requirements 1. Windows Environment 2. Macintosh Environment 3. Home Networking Environment II. Network Operations A. Facilities 1. Network Operation Center (NOC) 2. Service Distribution Center (SDC) 3. Regional Data Center (RDC) B. Troubleshooting C. NetStatus III. Cable Modems A. Modem Functionality 1. Interface 2. Address 3. Block Sync 4. Signal Levels B. Integrated Communications Operations Management System (ICOMS) 1. Adding 2. Removing 3. Provisioning C. Provisioning Errors IV. Customer Premise Equipment A. Windows 2000 1. Navigation 2. Internet Explorer 3. Outlook Express 4. FireFox B. Windows XP 1. Internet Explorer 2. Outlook C. Windows Vista D. Macintosh Operating System E. Browser 1. Evaluation 2. Repair F. E-mail 1. Evaluation 2. Repair G. Login 1. Add 2. Remove 3. Update V. Home Networking A. Components B. Provisioning C. Setup D. Routers and Gateways E. Support 1. Types 2. Assessment 3. Tiers F. Installation VI. Troubleshooting A. Model B. Common Problems 1. Connectivity 2. Hardware/Software 3. Browser 4. E-mail 5. Password C. Procedures D. Escalation |