Maricopa Community Colleges  MST142   20052-99999 
Official Course Description: MCCCD Approval: 12/14/04
MST142 20052-99999 L+L 3 Credit(s) 4 Period(s)
Supporting Applications on Microsoft Windows Desktop Operating Systems
Troubleshooting and repairing end-user problems with applications running on current Windows desktop operating systems. Preparation for Microsoft Certified Desktop Support Technician (MCDST) certification examination. Prerequisites: CIS102 and CIS105, or permission of instructor. Prerequisites or Corequisites: MST150XP.
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MCCCD Official Course Competencies:
 
MST142   20052-99999 Supporting Applications on Microsoft Windows Desktop Operating Systems
1. Explain the role of a desktop support technician in different technical support environments. (I)
2. Explain the Windows System Architecture as it relates to troubleshooting applications running on Windows desktops. (I)
3. Explain the application installation process. (I)
4. Identify and resolve application compatibility issues and issues with MS-DOS-based, WIN16, and WIN32 applications. (II)
5. Identify and resolve problems with Microsoft Internet Explorer. (III)
6. Identify and resolve issues with Outlook Express. (IV)
7. Identify and resolve issues with Microsoft Office. (V)
8. Identify and resolve Microsoft Outlook. (VI)
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MCCCD Official Course Outline:
 
MST142   20052-99999 Supporting Applications on Microsoft Windows Desktop Operating Systems
    I. Microsoft Desktop Support Fundamentals
        A. Quality desktop support technician
          1. Role
          2. Traits
        B. Technical support environment differences
          1. Corporate
          2. Noncorporate
      II. Application Compatibility and Security Issues
          A. MS-DOS-based and WIN16 applications
          B. WIN32 applications
          C. Application compatibility troubleshooting
          D. Application security troubleshooting
        III. Microsoft Internet Explorer Configuration
            A. General settings
            B. Security and privacy settings
            C. Content settings
            D. Connectivity settings
            E. Program and advanced settings
            F. Customize Internet Explorer (IE)
          IV. Microsoft Outlook Express Support
              A. Outlook Express for e-mail configuration
              B. Outlook Express data management
              C. Outlook Express for newsgroups configuration
            V. Microsoft Office Support
                A. Office installation process
                B. Office installation support
                C. Office management
                D. Office language features management
              VI. Microsoft Outlook Support
                  A. Outlook configuration
                  B. Outlook data management
                  C. Outlook troubleshooting guidelines
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