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Official Course
Description: MCCCD Approval: 12-14-2004 |
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MST141
2005 Spring – 2010 Fall |
L+L
3.0 Credit(s) 4.0 Period(s) 3.7 Load Occ |
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Supporting
Microsoft Windows Desktop Operating Systems |
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Troubleshooting
and repairing problems with Microsoft Windows desktop operating systems.
Basic knowledge of system architecture and security as needed to provide
skills required to support users. Preparation for Microsoft Certified Desktop
Support Technician (MCDST) certification examination. Prerequisites: CIS102 and CIS105, or
permission of Instructor. Prerequisites
or Corequisites: MST150XP. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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MST141 2005
Spring – 2010 Fall |
Supporting Microsoft Windows Desktop Operating Systems |
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1.
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Explain how to use troubleshooting guidelines and tools to
support users. (I) |
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2.
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Identify and resolve installation issues. (II) |
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3.
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Identify and resolve desktop management issues. (III) |
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4.
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Identify and resolve file and folder issues. (IV) |
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5.
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Identify and resolve hardware issues. (V) |
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6.
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Identify and resolve print issues. (VI) |
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7.
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Identify and resolve network connectivity issues. (VII) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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MST141 2005
Spring – 2010 Fall |
Supporting Microsoft Windows Desktop Operating Systems |
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I. Troubleshooting
Guidelines and Tools to Support End Users A. Role of the desktop
support technician B. Operating system version
and computer environment C. Tools for
troubleshooting Windows client operating systems II. Support to Customers
Performing Installations of Microsoft Operating Systems A. Computer installation
preparation B. Operating system
partitions C. Installation process and
common issues D. Desktop operating system
installation troubleshooting E. Boot process
troubleshooting III. Troubleshooting
Desktop Management Issues A. User logon issues B. User configuration
issues C. Multilingual
configurations D. Security and local
policy settings E. System performance IV. Troubleshooting File
and Folder Issues A. Files and folders
management B. Files and folders access
C. Shared files and folders
access D. Offline files and
folders access V. Troubleshooting Hardware
Issues A. Drivers management B. Storage devices C. Display devices D. Input and output (I/O)
devices E. Advanced Configuration
and Power Interface (ACPI) issues VI. Troubleshooting Print
Issues A. Local and network
printer installation B. Printer driver issues C. Printer and print job
issues D. Printer audit VII. Network Connectivity
Issues A. Open Systems
Interconnection (OSI) model B. Computer address issues C. Name resolution issues D. Remote connection
troubleshooting |
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