Maricopa Community Colleges  SPA050AA   20046-99999 
Official Course Description: MCCCD Approval: 06/22/04
SPA050AA 20046-99999 LEC 1 Credit(s) 1 Period(s)
Spanish for Customer Service
Introductory conversational Spanish for persons working with Spanish-speaking customers in the community college setting. For those with little or no experience with the Spanish language. Prerequisites: None.
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MCCCD Official Course Competencies:
 
SPA050AA   20046-99999 Spanish for Customer Service
1. Pronounce Spanish letters, words, names and phrases in a way that is understandable to a sympathetic native speaker. (I)
2. Use Spanish expressions of common courtesy, including titles, to address Spanish speakers. (II)
3. Use appropriate Spanish phrases for meeting new clients and obtaining basic demographic information. (III)
4. Name the places and job titles of persons around the college in Spanish. (III)
5. Collect information and register a student in Spanish. (III, IV)
6. Recite and use the numbers from 1 to 2000 in Spanish. (V)
7. Utilize communication strategies and phrases in Spanish. (VI)
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MCCCD Official Course Outline:
 
SPA050AA   20046-99999 Spanish for Customer Service
    I. Spanish Pronunciation
        A. Vowels
        B. Consonants
        C. Problem sounds
        D. Names of family members
      II. Courtesy Expressions
          A. Titles
          B. Greetings
          C. Common expressions
        III. Meeting Customers
            A. Questions to elicit information
            B. Clarification of requests/intent of customers
            C. Job titles at the college
            D. Places around the college
          IV. Requesting Demographic Information
            V. Spanish Numbers - From 1-2000
              VI. Communication Strategies
                  A. Phrases for asking for confirmation
                  B. Phrases for verifying understanding
                  C. Giving simple directions in Spanish
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