Maricopa Community Colleges  TLT152   20042-20076 
Official Course Description: MCCCD Approval: 11/25/03
TLT152 20042-20076 LEC 2 Credit(s) 2 Period(s)
Telecommunications Product Knowledge
Telecommunications industry product and service information. Emphasis on television, Internet connection and telephone services. Covers the advantages and disadvantages of telecommunications product types and the various features associated with each service.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
TLT152   20042-20076 Telecommunications Product Knowledge
1. Identify telecommunications industry products and services. (I)
2. Cite the programming offered by various cable television services. (I)
3. Explain the advantages and disadvantages of various Internet connection types. (II)
4. Explain the advantages and disadvantages of various phone service types. (III)
5. Relate combination package savings principles to inquiring customers. (IV)
6. Contrast the benefits associated with different digital television packages. (V)
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MCCCD Official Course Outline:
 
TLT152   20042-20076 Telecommunications Product Knowledge
    I. Product Identification
        A. Cable Television
          1. Analog
          2. Digital
          3. Tiers
          4. Premiums
        B. Internet Connection
        C. Phone Service
      II. Internet Connection Typology
          A. High Speed Internet
          B. Direct Service Line
          C. Modem
        III. Phone Service
            A. Digital Advantages
            B. Optional Features
          IV. Combination Package Principles
              A. Industry Advantages
              B. Customer Advantages
                1. Individual Customers
                2. Bulk customers
            V. Digital Television Packages
                A. Satellite System Features
                B. Direct Service Features
                C. Digital Service Features
                D. System Comparison
                  1. Pay-Per-View Features
                  2. Music Options
                  3. Cost
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