Maricopa Community Colleges  UCS134   20014-20076 
Official Course Description: MCCCD Approval: 05/22/01
UCS134 20014-20076 L+L 3 Credit(s) 4 Period(s)
Advanced Public Utility Processing Lab
Practical application in processing public utility customer requests. Includes collection and documentation procedures as well as consumption rate and deregulation. Meter reads and billing adjustments also covered.
Prerequisites or Corequisites: UCS132.
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MCCCD Official Course Competencies:
 
UCS134   20014-20076 Advanced Public Utility Processing Lab
1. Explain billing, meter read corrections, and documentation proced (I)
2. Complete billing adjustments. (I)
3. Explain and demonstrate public utility collections procedures. (I
4. Calculate settle-up balances for customers. (II)
5. Explain base load calculation. (III)
6. Calculate customer energy consumption rates. (III)
7. Calculate appliance demand. (III)
8. Process meter accuracy verification requests for customers. (IV)
9. Demonstrate procedures for locating, modifying, and waiving misce charges. (V)
10. Describe shopping credits for deregulated statements. (VI)
11. Determine unbundled bills. (VI)
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MCCCD Official Course Outline:
 
UCS134   20014-20076 Advanced Public Utility Processing Lab
    I. Billing and Meter Reads
        A. Re-Billed Row Identification
        B. Billed Meter Exchange Identification
        C. Meter Read Correction Explanations
        D. Billing Adjustments
      II. Collection Procedures
          A. Equalizer Worksheet Usage
            1. Settle-Up Balances
            2. Customer Account Balances
          B. Budget Balance Transfers
          C. Collection Risks
          D. Collection Cases
          E. Collection Events
          F. Credit Agreements
            1. Active Agreements
            2. New Agreements
          G. Create Shut-Off Non-Payment (SONP) Orders
        III. Consumption Rate Calculation
            A. Base Load Calculation
            B. Heating and Cooling Unit Usage
            C. Consumption Worksheets
            D. Appliance Demand Calculation
          IV. Meter Verification
              A. Phone Verification
              B. Re-read Order Creation
              C. Meter Test Orders
            V. Charge Processing
                A. Miscellaneous Charge Location
                B. Late Charge Waivers
                C. Miscellaneous Charge Modifications
                  1. Debits
                  2. Credits
              VI. Deregulation
                  A. Shopping Credits
                  B. Unbundled Bills
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