Maricopa Community Colleges  UCS124   20014-20076 
Official Course Description: MCCCD Approval: 05/22/01
UCS124 20014-20076 L+L 3 Credit(s) 4 Period(s)
Public Utility Orders Lab
Practical application in processing public utility customer orders. Emphasis on using workstation and software applications. Covers shut-off, trouble, and outage orders, as well as, the creation of new accounts. Also covers order modification, payment options, service plan and deposit requirements, and meter reading provisions.
Prerequisites or Corequisites: UCS122.
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MCCCD Official Course Competencies:
 
UCS124   20014-20076 Public Utility Orders Lab
1. Use various work areas of the customer information system. (I)
2. Use an automatic call distribution system. (II)
3. Explain various methods for searching for information. (III)
4. Locate customer information. (III)
5. Create a shut-off order. (IV)
6. Modify orders scheduled for field activity. (IV)
7. Explain various payment methods and perform billing service reque
8. Complete trouble and outage orders. (VI)
9. Read meters. (VII)
10. Change a service plan. (VIII)
11. Determine deposit requirements for customers. (IX)
12. Calculate deposit amounts. (IX)
13. Demonstrate new account creation and service transfer procedures.
14. Determine service line status. (X)
15. Create install meter and turn on orders. (X)
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MCCCD Official Course Outline:
 
UCS124   20014-20076 Public Utility Orders Lab
    I. Notebooks
        A. Type
        B. Information Found
        C. Use
        D. Features
      II. Automatic Call Distribution System
          A. Logging On/Off
          B. Buttons
          C. Coding
        III. Customer Information Location
            A. Searches
            B. Screens
            C. Comments and Notes
            D. Statements
          IV. Shut-Off Orders
              A. Screens
              B. Necessary Information
              C. Schedule
              D. Deposits
              E. Non-Metered Service
            V. Payment Explanations
                A. Cash
                B. Credit
                C. Telephone Payments
                D. Internet
              VI. Trouble and Outage Orders
                  A. Types
                  B. Screens
                  C. Process
                  D. Status
                VII. Metering
                    A. Types
                    B. Reading
                    C. Accessibility
                  VIII. Service Plans
                      A. Types
                      B. Advantages
                      C. Deposits
                      D. Calculations
                    IX. Deposits
                        A. Cash
                        B. Non-Cash
                      X. New Accounts
                          A. Customer Record
                          B. Screens
                          C. Turn-On Orders
                          D. Transfers
                          E. Additional Services
                          F. Service Line Status
                          G. Inspection Rules
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