Maricopa Community Colleges  UCS122   20014-20076 
Official Course Description: MCCCD Approval: 05/22/01
UCS122 20014-20076 LEC 3 Credit(s) 3 Period(s)
Public Utility Orders
Procedures for processing public utility customer requests. Emphasis on determining billing options, service plans, and payment procedures. Covers new account establishment and field activity order processing. Also includes meter exchange, rate change, trouble and outage order, and deregulation information.
Prerequisites: UCS105.
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MCCCD Official Course Competencies:
 
UCS122   20014-20076 Public Utility Orders
1. Access customer information on various screens. (I)
2. Explain the location and modification of orders scheduled for fie activity. (I)
3. Summarize different types of trouble and outage orders. (II)
4. Describe various payment methods. (III)
5. Summarize the metering process. (IV)
6. Create a meter exchange with rate change. (IV)
7. Contrast the different service plans available. (V)
8. Calculate bills using different service plans. (V)
9. Describe the procedure for creating a new customer account and fo transferring services to customers. (VI)
10. Explain the inspection rules for new service. (VI)
11. Summarize payment options. (VII)
12. Calculate payments. (VII)
13. Summarize deregulation of the electric utility industry. (VIII)
14. Create billing adjustments and requests. (IX)
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MCCCD Official Course Outline:
 
UCS122   20014-20076 Public Utility Orders
    I. Order Modification
        A. Screens
        B. Necessary Information
        C. Schedule
        D. Deposits
        E. Non-Metered Service
      II. Trouble and Outage Orders
          A. Types
          B. Screens
          C. Process
          D. Status
        III. Payment Methods
            A. Cash
            B. Credit
            C. Telephone Payments
            D. Internet
          IV. Metering
              A. Types
              B. Reading
              C. Accessibility
              D. Exchanges
            V. Service Plans
                A. Types
                B. Advantages
                C. Deposits
                D. Calculations
              VI. New Accounts
                  A. Customer Record
                  B. Screens
                  C. Authorization
                  D. Turn-on Order
                  E. Transfers
                  F. Additional Services
                  G. Service Line Status
                  H. Inspection Rules
                VII. Payments
                    A. Options
                    B. Screens
                    C. Calculations
                  VIII. Deregulation
                      A. Changes
                      B. Timetables
                      C. Code of Conduct
                    IX. Billing
                        A. Adjustments
                        B. Screens
                        C. Duplicate Statements
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