| 1.
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Explain the role of an energy provider. (I)
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| 2.
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Explain service commitments. (I)
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| 3.
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Explain operation and customer confidentiality policies surroundi use
of company information and records. (II)
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| 4.
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Determine required actions in a general and nuclear emergency. (I
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| 5.
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Demonstrate correct ergonomic postures. (IV)
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| 6.
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Explain how to identify hazardous materials in the workplace. (V)
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| 7.
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Identify and access computer information essential for the docume and
provision of customer service. (VI)
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| 8.
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Locate statement information. (VII)
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| 9.
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Enter comments and notes on the appropriate computer screens. (VI
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| 10.
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Analyze quality standard requirements. (IX)
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| 11.
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Locate cities and towns throughout a service territory. (X)
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| 12.
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Explain acceptable conduct when working with a direct access cust (XI)
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| 13.
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Describe the use of automated pop-up screens. (XII)
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| 14.
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Explain workload documentation procedures. (XIII)
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| 15.
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Explain the on-line statistical reporting system. (XIV)
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| 16.
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Demonstrate the use of on-line mail, appointment and directory
facilities. (XV)
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| 17.
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Summarize back-up systems. (XVI)
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