Maricopa Community Colleges  NET248   20006-20086 
Official Course Description: MCCCD Approval: 03/28/00
NET248 20006-20086 LEC
LAB 		3 Credit(s)
0 Credit(s) 		3 Period(s)
3 Period(s)
Network Servicing and Support
Maintaining and troubleshooting networks. Topics includes customer service philosophies, environmental factors, inter-network support, troubleshooting techniques, diagnostic utilities, common networking problems.
Prerequisites: (NET246, NET271AA, and NET271AB) or permission of Department or Division.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
NET248   20006-20086 Network Servicing and Support
1. Explain the network servicing needs of a customer. (I)
2. Describe important areas for implementing effective user support services. (I)
3. Identify and describe environmental factors to be considered in network servicing. (II)
4. Monitor and record the status of network operations. (III)
5. Perform network installations and management procedures. (IV)
6. Perform diagnostic and troubleshooting procedures for detecting and correcting network failures. (V)
7. Operate network diagnostic utility programs. (V)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
NET248   20006-20086 Network Servicing and Support
    I. Introduction and overview
        A. Network service planning
          1. Customer service philosophy
          2. Who the network serves
          3. Network management services
        B. User interfacing and support
          1. Establishing plans to help user
          2. Inquiry and support planning
          3. Network control personnel
          4. Minimizing security threats
        C. Topologies
          1. Bus
          2. Ring
          3. Star
          4. Trees
          5. Clusters
        D. Access methods
          1. CSMA/CD
          2. Token ring
          3. ARCnet
        E. Transmission modes
          1. Baseband
          2. Broadband
        F. Cabling systems
          1. Twisted pair
          2. Coaxial
          3. Fiber optics
        G. Internetworking
          1. Spans
          2. Interconnecting LANs
          3. Gateways for electronic mail
          4. Source routing
      II. Network environmental factors
          A. Utility power
          B. Uninterruptible power supplies
          C. Surge suppression
          D. Grounding
          E. Fault isolation
          F. Clean room concept
          G. Raised mooring
          H. Fire safety
        III. Consideration for a network control center
            A. Funtions
              1. Line and node status and configuration
              2. Line diagnostics and status monitoring
              3. Software control and distribution
              4. Fault history recording
            B. Switching and display techniques
            C. Network management tools
          IV. Installation and testing
              A. Site planning
              B. Network implementation techniques
              C. Testing and startup
            V. Diagnosis and troubleshooting
                A. Failure analysis
                B. Improving reliability
                C. Troubleshooting techniques
                  1. Cable systems
                  2. Interface cards and hubs
                  3. Baselines
                  4. Hard disks drives
                D. Protocol analysis
                E. Diagnostic utilities
            Go to Description    Go to top of Competencies    Go to top of Outline