Maricopa Community Colleges  HCC153   19996-20086 
Official Course Description: MCCCD Approval: 07/22/08
HCC153 19996-20086 LEC 0.50 Credit(s) 0.50 Period(s)
Decision Making in the Health Care Setting
Principles of the decision-making process using the nine- step format and application of the process. Description and application of process improvement and its relationship to the decision-making model.
Prerequisites: HCC101, HCC103, HCC105, HCC107 and HCC109.
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MCCCD Official Course Competencies:
 
HCC153   19996-20086 Decision Making in the Health Care Setting
1. Differentiate between specific types of thinking. (I)
2. Describe the steps in the nine step decision-making model applied to health care situations. (II)
3. Apply the decision-making model to health care situations. (III)
4. Describe principles of process improvement and goals of customer service. (IV)
5. Identify process improvement techniques and activities. (IV)
6. Apply the steps of process improvement to selected situations. (V)
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MCCCD Official Course Outline:
 
HCC153   19996-20086 Decision Making in the Health Care Setting
    I. Five Classifications of Thinking
        A. Logical
          1. deductive
          2. inductive
        B. Critical
        C. Creative
        D. Directed
        E. Undirected
      II. Nine Step Decision-Making Model
          A. Identify problem
          B. Examine values and ethics
          C. Generate alternatives
          D. Prioritize alternatives
          E. Predict consequences
          F. Prioritize acceptable alternatives
          G. Develop a goal and plan of action
          H. Implement plan
          I. Evaluate effectiveness
        III. Plan of Action
            A. Case study
            B. Application of decision making process
            C. Evaluation of action plan
          IV. Process Improvement
              A. Definition
              B. Process improvement systems
                1. CQI
                2. TQM
                3. QA
              C. Regulatory agencies
                1. medicare
                2. NCQA
                3. JCAHO
              D. Customer service
                1. internal customers
                2. external customers
              E. Steps for process improvement
                1. plan
                2. do
                3. check
                4. act
                5. evaluate
            V. Process Improvement Exercise
                A. Case study
                B. Application of process improvement concepts
                C. Evaluation of action plan
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