Maricopa Community Colleges  HCE274   19986-19995 
Official Course Description:   MCCCD Approval:  09/22/98  
HCE274      19986-19995 LAB 1 Credit(s) 6 Period(s)
Title: Administrative Medical Assisting Externship
Practicum in administrative medical assisting. Application of administrative duties, procedures, and knowledge derived from medical assisting courses. Prerequisites: HCC100AA, HCC100AB, HCC100AC, HCC100AD, HCC100AE, HCC100AF, HCC100AG, HCC150, HCC152, HCC154, HCC155, HCE226, HCE227, HCE229, and permission of program coordinator.
 
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MCCCD Official Course Competencies:
 
HCE274   19986-19995 Title: Administrative Medical Assisting Externship
1. Apply ethical guidelines and legal concepts to administrative practice. (I)
2. Establish cooperative working relationships with health care team members. (II)
3. Demonstrate effective communication techniques in a variety of situations. (III)
4. Perform routine administrative tasks. (IV)
5. Maintain medical records. (IV)
6. Enter patient date into a computerized system. (V)
7. Apply steps in filing an insurance claim utilizing Current Procedural Terminology and Internal Classifications of Diseases codes. (VI)
8. Observe and participate in the financial operations. (VII)
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MCCCD Official Course Outline:
 
HCE274   19986-19995 Title: Administrative Medical Assisting Externship
    I. Ethics and Legalities
        A. Patient rights
          1. Confidentiality
          2. Informed consent
        B. Professional behavior
        C. Federal and state laws
        D. Medical records
          1. Retaining and destorying records
          2. Copying records
          3. Release of information
      II. Working Relationships
          A. Team concepts
          B. Initiative and responsibility
          C. Time management and prioritizing
          D. Problem solving techniques
        III. Communication Techniques
            A. Patient and family considerations
              1. Cultrual diveristy
              2. Use appropriate medical terminology
              3. Verbal and nonverbal cues
            B. Management of difficult situations
              1. Impaired
              2. Confused
              3. Angry and emotionally stressed
            C. Client service
          IV. Routine Administrative Tasks
              A. Telephone management
              B. Appointment scheduling
                1. Methods
                2. Protocol
                3. Computerized scheduling
              C. Process correspondence and mail
                1. Manual
                2. Electronic
              D. Medical records
                1. Identify forms
                2. File records
                3. Copy/FAX documents
            V. Enter Patient Data
                A. New patient
                B. Add date
                C. Change an existing file
              VI. Filing an Insurance Claim
                  A. Health Insurance Claim Form (HCFA-1500)
                  B. Steps in filing
                  C. Conclusion of process
                VII. Financial Operations
                    A. Processing insurance claims
                    B. Bookkeeping and banking
                    C. Billing and collections
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