Maricopa Community Colleges  ELT248AA   19986-20005 
Official Course Description:   MCCCD Approval:  06/23/98  
ELT248AA     19986-20005 LEC
LAB 		1.50 Credit(s)
0 Credit(s) 		1.50 Period(s)
1.50 Period(s)
Network Servicing and Support I
Maintaining and troubleshooting networks. Topics include customer service philosophies, environmental factors, and inter-network support. Prerequisites: ELT246 or ELT246AB, or departmental approval.
 
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MCCCD Official Course Competencies:
 
ELT248AA   19986-20005 Network Servicing and Support I
1. Explain the network servicing needs of a customer. (I)
2. Describe important areas for implementing effective user support services. (I)
3. Identify and describe environmental factors to be considered in network servicing. (II)
4. Monitor and record the status of network operations. (III)
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MCCCD Official Course Outline:
 
ELT248AA   19986-20005 Network Servicing and Support I
    I. Introduction and overview
        A. Network service planning
          1. Customer service philosophy
          2. Who the network serves
          3. Network management services
        B. User interfacing and support
          1. Establishing plans to help user
          2. Inquiry and support planning
          3. Network control personnel
          4. Minimizing security threats
        C. Topologies
          1. Bus
          2. Ring
          3. Star
          4. Trees
          5. Clusters
        D. Access methods
          1. CSMA/CD
          2. Token ring
          3. ARCnet
        E. Transmission modes
          1. Baseband
          2. Broadband
        F. Cabling systems
          1. Twisted pair
          2. Coaxial
          3. Fiber optics
        G. Inter-networking
          1. Spans
          2. Interconnecting LANs
          3. Gateways for electronic mail
          4. Source routing
      II. Network environmental factors
          A. Utility power
          B. Uninterruptible power supplies
          C. Surge suppression
          D. Grounding
          E. Fault isolation
          F. Clean room concept
          G. Raised mooring
          H. Fire safety
        III. Consideration for a network control center
            A. Functions
              1. Line and node status and configuration
              2. Line diagnostics and status monitoring
              3. Software control and distribution
              4. Fault history recording
            B. Switching and display techniques
            C. Network management tools
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