Official Course Description: MCCCD Approval: 04/28/98
HCE101BB 19984-20086	LEC	0.50 Credit(s)	0.50 Period(s)
Customer Service Applied
Applying a systems focus for enhanced customer service both internally and externally. Prerequisites: HCE/TQM101BA, or permission of Instructor.
Cross-References: TQM101BB

Go to Competencies    Go to Outline
 

MCCCD Official Course Competencies:
HCE101BB   19984-20086	Customer Service Applied

1.	Develop a personal vision congruent with a customer orientation vision. (I)

Go to Description    Go to top of Competencies
 

MCCCD Official Course Outline:
HCE101BB   19984-20086	Customer Service Applied

I. The Customer Oriented Company/Organization A. Case studies and application

Go to Description    Go to top of Competencies    Go to top of Outline