Maricopa Community Colleges  HCC152   19984-20002 
Official Course Description:   MCCCD Approval:  02/22/00  
HCC152      19984-20002 LEC 0.50 Credit(s) 0.50 Period(s)
Applied Health Care Problem Solving And Basic Communication
Problem solving skills to include observation, documentation, and decision making. Verbal, written, and electronic communication techniques. Personal management skills to include personal wellness, stress and time management, and customer service. Prerequisites: HCC100AA, HCC100AB, HCC100AC, HCC100AD, HCC100AE, HCC100AF and HCC100AG.
 
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MCCCD Official Course Competencies:
 
HCC152   19984-20002 Applied Health Care Problem Solving And Basic Communication
1. Apply problem solving skills to common workplace situations. (I)
2. Demonstrate communication techniques within a variety of workplace situations. (II)
3. Apply personal management skills which support effective workplace behavior. (III)
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MCCCD Official Course Outline:
 
HCC152   19984-20002 Applied Health Care Problem Solving And Basic Communication
    I. Problem Solving Skills
        A. Observation
        B. Problem solving
        C. Priority setting
        D. Decision making
      II. Communication Skills
          A. Instruction giving
            1. verbal
            2. written
          B. Electronic and telecommunication
          C. Behavioral issues
            1. impaired (chemical, emotional, developmental)
            2. confused
            3. angry and emotionally stressed
          D. Conflict negotiation
          E. Facilitative skills
        III. Personal Management Skills
            A. Personal wellness
            B. Stress management
            C. Time management
            D. Customer service
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