Maricopa Community Colleges  HCC100AF   19984-20002 
Official Course Description:   MCCCD Approval:  02/22/00  
HCC100AF     19984-20002 LEC 0.50 Credit(s) 0.50 Period(s)
Team Building Skills
Concept and importance of teamwork in the health care setting. Individual roles and responsibilities for members of a team. Principles of process improvement. Problem-solving model applied to realistic, health care situation. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HCC100AF   19984-20002 Team Building Skills
1. Describe the concept and importance of the teamwork in the health care setting. (I)
2. Describe individual roles and responsibilities for the members of the team. (II)
3. Identify basic concepts of process improvement. (III)
4. Use the problem-solving model in realistic situations. (IV)
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MCCCD Official Course Outline:
 
HCC100AF   19984-20002 Team Building Skills
    I. Team Concept
        A. Individual vs. team approach
        B. Importance of teamwork
        C. Importance of open communication
        D. Importance of cooperation
        E. Health care team
      II. Roles and Responsibilities of Team Members
          A. Chain of command
            1. reporting relationship
            2. lines of authority
          B. Supporting roles
          C. Recognizing individual contributions
        III. Process Improvement
            A. Definition
            B. Customer service
            C. Steps for process improvement
          IV. Problem Solving Model
              A. Problem solving model
              B. Role play
              C. Realistic situation
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