Official Course Description:   MCCCD Approval:  02/22/00
HCC100AE     19984-20002	LEC	1 Credit(s)	1 Period(s)
Communication in the Health Care Setting
Emphasis on basic communication skills in the health care environment. Includes listening, verbal, and non-verbal techniques and communication vehicles. Concepts of self-image, assertiveness, and appropriate behaviors displayed by the health care professional. Sensitivity toward cultural diversity encountered in the health care environment. Prerequisites: None.

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MCCCD Official Course Competencies:
HCC100AE   19984-20002	Communication in the Health Care Setting

1.	Describe effective communication skills essential for the health care professional. (I)
2.	Identify communication vehicles within a health care setting and their limitations. (II)
3.	Describe the importance of self-image and assertiveness for the health care professional. (III)
4.	Identify job-related communication skills essential for the health care professional. (III)
5.	Explain cultural differences among our population and key issues related to specific cultural groups. (IV)

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MCCCD Official Course Outline:
HCC100AE   19984-20002	Communication in the Health Care Setting

I. Effective Communication Skills A. Listening B. Verbal C. Non-verbal D. Communication styles II. Communication Methods A. Verbal B. Written C. Electronic/telecommunications III. Communication Skills in the Health Care Setting A. Peer relationships/team behaviors B. Worker/Client relationships C. Managing emotions D. Death and dying E. Senosry impairment IV. Cultural Diversity A. Definition of cultural diversity B. Differences and similarities among cultures C. Communication styles D. Respect for differences E. Simulated situation

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