Maricopa Community Colleges  HCC100AB   19984-20002 
Official Course Description:   MCCCD Approval:  02/22/00  
HCC100AB     19984-20002 LEC 1 Credit(s) 1 Period(s)
Workplace Behavior in Health Care
Definition of values and ethics. Includes importance of cultural, social, and ethnic values in health care. Emphasis on work ethic skills and workplace behaviors. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HCC100AB   19984-20002 Workplace Behavior in Health Care
1. Define and clarify values related to the role of a health care worker. (I)
2. Describe cultural, social, and ethnic differences/values within the health care environment. (I)
3. Define ethics. (II)
4. Define ethical guidelines in the delivery of quality health care. (II)
5. Identify critical work ethic skills. (II)
6. Describe the importance of self-image and assertiveness for the health care professional. (III)
7. Identify behaviors associated with workplace conduct and appearance. (IV)
8. Prepare a job application. (V)
9. Demonstrate correct job interviewing behaviors and techniques. (V)
10. Describe key concepts related to worker's rights and responsibilites. (VI)
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MCCCD Official Course Outline:
 
HCC100AB   19984-20002 Workplace Behavior in Health Care
    I. Values
        A. Definition
        B. Clarification
        C. Differences in Health Care Environment
          1. cultural
          2. social
          3. ethnic
      II. Ethics
          A. Definition
          B. Guidelines
          C. Work ethic skills
            1. attendance
            2. time management
            3. individual responsibility
        III. Self Image and Perception
            A. Concept of self-image and worth
            B. Empowerment
            C. Assertiveness
            D. Aggressiveness
            E. Dealing with confrontation
          IV. Workplace Behavior
              A. Conduct
              B. Appearance
              C. Personal health practices
              D. Absences/tardy
              E. Accountability
            V. Job Skills
                A. Job application
                B. Interviewing techniques
                C. Appearance and behaviors during interview
                D. Simulated interview
              VI. Worker's Right and Responsibilities
                  A. Due process and performance evaluation
                  B. Harrassment and discrimination
                  C. Grievance, appeals and arbitration
                  D. Team member responsibilities
                  E. Wrongful discharge
                  F. Employability handbook (contract issues)
                  G. Loyalty and commitment to the organization
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