Maricopa Community Colleges  HSM226   19976-20015 
Official Course Description:   MCCCD Approval:  04/22/97
HSM226      19976-20015 LEC 3 Credit(s) 3 Period(s)
Health Services Management Application and Personal Development
Identification, problem analysis, and problem solving skills related to health services issues. Budget preparation, legal and ethical issues in health services management. Includes an emphasis on presentation skills and personal promotional preparation. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HSM226   19976-20015 Health Services Management Application and Personal Development
1. Demonstrate effective speaking skills. (I)
2. Identify and describe current local health services delivery issues. (II)
3. Develop strategies to solve specific case studies. (III)
4. Prepare a resume that reflects leadership and managerial skills. (IV)
5. Describe how values apply to the work place. (V)
6. Describe the budget setting process and interpret financial reports that are important to health care management. (VI)
7. Role play a job interview. (VII)
8. Analyze and evaluate specific legal and labor relations issues related to the health service manager's role. (VIII)
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MCCCD Official Course Outline:
 
HSM226   19976-20015 Health Services Management Application and Personal Development
    I. Speaking skills
        A. Speech writing
          1. Audience
          2. Occasion
          3. Speaking environment
          4. Topic
          5. Brainstorming
          6. Research
          7. Draft
        B. Speech presentation
          1. Mental or written notes
          2. Practice
          3. Controlling nervousness
      II. Current local health care issues
          A. Involved organizations, leaders
          B. Private or public sector
          C. Impact on the community
          D. Impact on local health care delivery
        III. Case studies
            A. Identify problem
              1. Plan Do Check and Act/Plan Do Study and Act (PDCA/PDSA)
              2. Other
            B. Problem solving
              1. Cause and effect analysis
              2. Process analysis
              3. Moments of truth diagram
            C. Implementation of solution
            D. Assess results
            E. Implement improvement
          IV. Resume
              A. Style
                1. Chronological
                2. Functional
                3. Targeted
              B. Goal
              C. Professional profile
              E. Curriculum vitae vs resume
            V. Values
                A. Definition
                B. Individual perception
                C. Generational
                D. Application in the health care setting
              VI. Budgets
                  A. Terminology
                  B. Process
                  C. Staffing needs and salary
                  D. Supply, equipment and service needs
                VII. Job interview
                    A. Developing questions
                      1. Based on past performance
                      2. Legal
                      3. Reference job description
                      4. Situation questions
                    B. Interviewing
                      1. How to prepare
                      2. Dress
                      3. The interview
                      4. Video tape role playing interview
                  VIII. Legal and labor relations
                      A. Supervisor's liability
                        1. Employment discrimination actions
                        2. Scope of decisions
                        3. Liability of supervisor under contract and tort theories
                      B. Employee liability
                        1. Failure to use reasonable care during hiring process
                        2. Work place environmental liability
                        3. Liability for wrongful discharge
                        4. Civil liability for reference checks
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