Maricopa Community Colleges  HSM222   19976-20015 
Official Course Description:   MCCCD Approval:  04/22/97
HSM222      19976-20015 LEC 3 Credit(s) 3 Period(s)
Health Services Management
The role and functions of management in understanding and building organizational effectiveness. Focuses on the manager as a facilitator for a systems approach to team development and quality improvement issues. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HSM222   19976-20015 Health Services Management
1. Describe and demonstrate the five managerial functions. (I)
2. Explain the connective processes of management. (II)
3. Explain the purpose of "team building" and demonstrate team building skills. (III)
4. Utilize Total Quality Management concepts and the principles of "empowerment", and "cross functional teams". (IV)
5. Describe the role of leadership in our evolving health care industry. (V)
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MCCCD Official Course Outline:
 
HSM222   19976-20015 Health Services Management
    I. Managerial functions
        A. Planning
          1. Vision, mission, strategic plan
          2. Policies, procedures, methods
          3. Projects
          4. Types of planning
        B. Organizing
          1. Formal organization
          2. Authority
          3. Span of management
          4. Matrix organization
          5. Scaler chain
          6. Delegation
          7. Organizational committees
        C. Staffing
          1. Purpose and function
          2. Job descriptions
          3. Interviewing and hiring
          4. American Disabilities Act
          5. Performance appraisal
        D. Influencing
          1. Directives
          2. Change
          3. Motivational theories
          4. Attitude and perception
          5. Conflict
        E. Control
          1. Definition
          2. Categories
          3. Control systems and process
      II. Connective processes
          A. Communication
          B. Coordination
          C. Delegation
        III. Teams
            A. Purpose
            B. Types
            C. Criteria for selecting projects
            D. Stages of development
            E. Group dynamics
          IV. Total Quality Management
              A. Learning organizations
              B. Deming - Fourteen Obligations
              C. Empowering
              D. Cross-functional teams
            V. Leadership in a changing society
                A. Systems thinking
                B. Continuous Quality Improvement
                C. Share vision and team learning
                D. Personal mastery
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