Maricopa Community Colleges  HSM122   19976-20015 
Official Course Description:   MCCCD Approval:  04/22/97
HSM122      19976-20015 LEC 3 Credit(s) 3 Period(s)
Health Services Supervision
Skills and techniques for the leadership and supervision of health services employees. Emphasis on assertive supervision, effective human relations skills, and enhancement of oral and written communications. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HSM122   19976-20015 Health Services Supervision
1. Determine if you should be a leader in the health services environment and describe how to make the transition to supervision. (I)
2. Describe and demonstrate assertive supervision techniques. (II)
3. Describe how to practice effective human relations with subordinates, management and clientele. (III)
4. Demonstrate effective written business communication skills. (IV)
5. Describe a productive working environment addressing delegation, instruction and the problem employee. (V)
6. Identify self-management concepts and use your management style. (VI, VII)
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MCCCD Official Course Outline:
 
HSM122   19976-20015 Health Services Supervision
    I. Personal assessment and development
        A. Self evaluation
        B. Transition
      II. Assertive supervision
          A. Supervisory styles
            1. Nonassertive
            2. Aggressive
            3. Assertive
          B. Assertive techniques
            1. Overcoming difficulties
            2. Giving assertive criticism
            3. Solving problems
            4. Responding to criticism
          C. Asserting yourself with superiors and colleagues
        III. Human relations
            A. Achieving productivity through people
            B. Supervisor-subordinate relationship
            C. Irreplaceable foundations
            D. Productive working environment
            E. Multicultural team
            F. The customer - clientele
            G. Management
          IV. Business writing skills
              A. Action language
              B. Clear concise writing
              C. Correct words
              D. Memos, requests, and motivational message
            V. Productive working environment
                A. Communicating privately
                B. "Problem" employees
                C. Delegation
                D. Knowledge power
                E. Instruction
              VI. Managing yourself
                  A. Goals
                  B. Priorities
                  C. Managing time
                  D. Making decisive decisions
                VII. Implementation of personal style
                    A. Common mistakes
                    B. Change vs. opportunity
                    C. Alternative plans
                    D. Leadership
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