Maricopa Community Colleges  HCE274   19976-19985 
Official Course Description: MCCCD Approval: 03/25/97
HCE274 19976-19985 LAB 1 Credit(s) 6 Period(s)
Front Office Externship
Practicum in front office within a medical setting. Emphasis on application of all front office skills developed in CMA (Clinical Medical Assisting) Program. Prerequisites: HCE226, HCE227, HCE252, and permission of program coordinator.
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MCCCD Official Course Competencies:
 
HCE274   19976-19985 Front Office Externship
1. Interact in a positive manner with patients in the reception areas of a medical office. (I)
2. Perform routine secretarial tasks in the medical office. (II)
3. Maintain a patient billing and collection system used in the specific medical office. (III)
4. Display skill in soothing disturbed patients. (IV)
5. Display courteous and effective behavior in dealing with salesmen. (V)
6. Perform front office duties as requested in a specific medical office. (VI)
7. Establish working rapport with patients, peers, and supervisors. (VII)
8. Exhibit social and behavioral skills appropriate to a professional setting. (VIII)
9. Maintain confidentiality, ethical, and legal standards. (IX)
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MCCCD Official Course Outline:
 
HCE274   19976-19985 Front Office Externship
    I. Patient interaction at reception area
        A. Determination of reason for visit
        B. Information forms
          1. Disbursement
          2. Explanation
          3. Collection
        C. Appointment calendar
          1. Scheduling
          2. Cancelling
        D. Communication between medical practitioner and patient
      II. Routine secretarial tasks for medical office
          A. Telephone skills
          B. Mail dissemination
          C. Correspondence
          D. Transcription
          E. File records
          F. Documents
            1. Copy
            2. Collate
            3. Bind
          G. Computer access
        III. General billing procedure
            A. Explanation of office policy to patient
            B. Methods of payment
              1. Cash
              2. Charge card
              3. Other
            C. Billing cycle
            D. Collection procedures
          IV. Disturbed patients
              A. Angry
              B. Hysterical
              C. Worried
            V. Salespeople
                A. Aggressive
                B. Persuasive
              VI. Other specific duties
                  A. Calling and escorting patients to examining room
                  B. Maintaining orderly appearance of reception area
                VII. Patient, peer, and supervisory rapport
                    A. Non-defensive attitude
                    B. Effective listening
                    C. Adaptability
                  VIII. Professional demeanor
                      A. Grooming
                      B. Poise
                      C. Speech
                      D. Body language
                    IX. Professional ethics
                        A. Patient confidentiality
                        B. Medical records
                        C. Medical legal concepts
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