Maricopa Community Colleges  HSA114   19966-20012 
Official Course Description:   MCCCD Approval:  05/28/96
HSA114      19966-20012 LEC 3 Credit(s) 3 Period(s)
Assistance Applications
Overview of Federal and State policies and procedures for determining food stamps eligibility and medical assistance referrals. Includes introduction to eligibility and medical assistance referral process, interviewing techniques, initial applications and forms processing Prerequisites: Departmental Approval.
 
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MCCCD Official Course Competencies:
 
HSA114   19966-20012 Assistance Applications
1. Use mandatory computer screens for determinations. (I)
2. Demonstrate ability enter various types of applications. (I)
3. Explain applicant's rights and responsibilities. (II)
4. Describe stages of the interview process. (II)
5. List items to be explained to the client during the different types of interviews. (II)
6. Explain the dynamics and objectives of the client interview. (II)
7. Collect required information to complete necessary applications. (II, III)
8. Complete interview applications and related forms. (II, III)
9. Identify various forms that must be completed for food stamps, AFDC and medical assistance eligibility. (III)
10. Compare and contrast transfer procedures. (IV)
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MCCCD Official Course Outline:
 
HSA114   19966-20012 Assistance Applications
    I. Systems Overview
        A. Handbook
        B. Computer Terminal
          1. Screens
          2. Resolutions
          3. List Codes
          4. Menus
        C. Guide System
        D. Keying
          1. Initial Applications
          2. Recertification Application
          3. Changes
      II. Interview Techniques
          A. Definitions/Terminology
          B. Applicant's Rights and Responsibilities
          C. Dynamics and Focus of Interview Process
            1. Virginia Beach Study
            2. Transition Interview
          D. Interview Objectives
            1. Client
            2. Interview
          E. Questioning Techniques
          F. Listening Techniques
          G. Stages of the Interview
            1. Preparation
            2. Greeting
            3. Body
            4. Summary/Conclusion
          H. Special Client Situations
            1. Tearful
            2. Hostile
            3. Over-Talkative
            4. Uncommunicative
            5. Investigative
          I. Other Than Office Interview
            1. Home visits
            2. Institutional Visits
            3. Telephone Interviews
          J. Explanations
            1. Benefits Brochure
            2. Applications
            3. Medical Assistance Eligibility/Referral
            4. Rights for Fair Hearing
            5. Change Reporting Requirements
            6. Employment and Training Program
            7. Consequences of Fraud/Misrepresentation
            8. Assignment of Rights
        III. Forms Completion
            A. Additional Information Requests
            B. Save Verification Procedures
            C. Form SS5
            D. Employment and Training Referrals
            E. Best Estimate/Conversion
            F. Sixth Omnibus Reconciliation Act (SOBRA)
            G. Household Compensation
            H. Workbook Interview
            I. Case Record History
            J. Assistance Payment Information System (APIS) Documents
            K. Death/Birth Verification
          IV. Transfer Procedures
              A. Within project Area
              B. Outside Project Area
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