Maricopa Community Colleges  HSA112   19966-20086 
Official Course Description: MCCCD Approval: 07/22/08
HSA112 19966-20086 L+L 2 Credit(s) 4 Period(s)
Assistance Office Procedures
Procedures for Federal and State assistance offices. Includes office support procedures, computer systems, interview procedures.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
HSA112   19966-20086 Assistance Office Procedures
1. Describe the purpose and scope of the Assistance Payments program. (I)
2. Describe the elements of uniform office procedures. (II)
3. Identify mandatory computer screens for determinations. (III)
4. Demonstrate the ability to enter essential information into the computer system. (III)
5. Access mandatory systems and apply acquired information to the application process. (III, IV)
6. Use eligibility information in manuals, handbooks and desk aids. (II-IV)
7. Explain the client interview process. (IV)
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MCCCD Official Course Outline:
 
HSA112   19966-20086 Assistance Office Procedures
    I. Assistance Payments Program
        A. Purpose and Scope
        B. Manual Format
        C. Exhibit Pages
        D. Program Characteristics
        E. Simultaneous Medical Application
      II. Office Procedures
          A. Uniformity
            1. Desk Organization
            2. Case File Format
            3. File Cabinet
            4. Letter Trays
          B. Office Support
          C. Welfare Office
          D. Medical Assistance
            1. Screening
            2. Reports
            3. Case Load Reconciliation
          E. Assistance Payments
            1. Timelines
            2. Transmittals
        III. Systems Overview
            A. Handbook
            B. Computer Terminal Use
              1. Mandatory Systems
              2. Problem Resolution
              3. Log on/Log Off Procedures
              4. List Codes
              5. Road Map/Menus
            C. Guide System
            D. Keying
              1. Initial Application
              2. Recertification Applications
              3. Changes
          IV. Application Procedures
              A. Policy Segment
              B. Medical Assistance Applications
                1. State
                2. County
              C. Treatment of State Applications
                1. Where to Apply
                2. Application Effective Date
              D. Treatment of County Applications
                1. Where to Apply
                2. Application Effective Date
              E. Processing Deadline
              F. Institutionalized Applicants
              G. Withdrawal
              H. Receipt and Action of Second Applications
              I. Filing Units
                1. Relationships
                2. Household Composition
              J. Client Interview Process
                1. Scheduling
                2. Stages of the Interview
                3. Missed Appointments
                4. Home Visit
                5. Reviews
              K. Verification and Documentation
                1. The Three-Step Process
                2. Verification Factors
                3. Questionable Information
                4. Cooperation
                5. Refusal to Cooperate
                6. Failure to Provide Requested Verification
              L. Referral for Potential Benefits
                1. Types of Benefits
                2. Verification of Other Benefits
                3. Exceptions to Referral Process
              M. Third Party Liability
              N. Time Limits
              O. Case Audits
              P. Reopening Cases
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