Maricopa Community Colleges  HRM110   19966-19966 
Official Course Description: MCCCD Approval: 03/26/96
HRM110 19966-19966 LEC 3 Credit(s) 3 Period(s)
Introduction to Hospitality Management
Fundamental overview of hotel, restaurant, and tourism segments of hospitality industry. Provides an overview of the operational sectors of the industry and reviews management components and skills. Contains career component to help students make informed career decisions. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HRM110   19966-19966 Introduction to Hospitality Management
1. Identify major components of the hospitality industry and explore the roles of each. (I)
2. Identify and describe career opportunities in the hospitality industry and explore an individual career plan. (II)
3. Identify and describe the components of the food service industry and explain the operations of each. (III)
4. Analyze the various forces shaping the food service industry of today. (III)
5. Identify and describe the components of the lodging industry and review its operations. (IV)
6. Analyze current forces shaping hotel operations. (IV)
7. Identify and describe the components of the travel/tourism industry and explain the operations of each. (V)
8. Identify and explore components of the gaming industry and its operations. ( VI)
9. Identify and describe the major components of contemporary hospitality management. (VII)
10. Demonstrate effective communication and leadership skills in small group settings. (VII)
11. Identify the components of small group dynamics and practice problem solving and decision making in small group settings. (VII)
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MCCCD Official Course Outline:
 
HRM110   19966-19966 Introduction to Hospitality Management
    I. Major Components of Hospitality Industry
        A. Food Service
        B. Lodging
        C. Travel/Tourism
        D. Gaming
      II. Career Opportunities in Hospitality Industry
          A. Food Service
          B. Lodging
          C. Travel/Tourism
          D. Developing a Career Plan
        III. Food Service Industry:
            A. Components
            B. Restaurant Operations
            C. Institutional Food Service Operations
            D. Forces Shaping Food Service
          IV. Lodging Industry
              A. Components
              B. Hotel Operations
              C. Forces Shaping Hotel Service
            V. Travel/Tourism Industry
                A. Components
                B. Tourism Operations
                C. Destinations: Tourism Generators
              VI. Gaming Industry
                  A. Components of Gaming Industry
                  B. Casino Management Operations
                  C. Casino Marketing and Promotion
                VII. Contemporary Hospitality Management
                    A. Components of Management
                      1. Planning
                      2. Organizing
                      3. Staffing
                      4. Directing
                      5. Control/Feedback and Re-focus
                    B. Management Skills
                      1. Effective Communication
                      2. Effective Leadership
                      3. Small Group Dynamics
                      4. Problem Solving
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