Maricopa Community Colleges  GAM140   19962-20045 
Official Course Description: MCCCD Approval: 06/22/04
GAM140 19962-20045 L+L 3 Credit(s) 3 Period(s)
Casino Cage Operations
Focuses on operations within the casino cashier's cage. Reviews basic cage procedures with emphasis on management controls and monetary regulations affecting the gaming industry. Stresses customer service, reporting requirements, and accountability . Prerequisites: None.
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MCCCD Official Course Competencies:
 
GAM140   19962-20045 Casino Cage Operations
1. Identify and define terminology and vocabulary relative to the cage department. (I)
2. Describe basic casino structure. (I)
3. Review the department responsibilities of the cage department. (I)
4. Explain casino cage interaction between both customers and casino personnel. (I)
5. Explain the importance of casino cage operations to the efficient operation of the casino. (I)
6. Identify and describe the knowledge and skills required of casino cage personnel. (II)
7. Describe the Federal Bank Secrecy Act and indicate its significance to casino operations. (III)
8. Apply procedures and develop appropriate documentation necessary for maintaining cage accountability. (III)
9. Identify and describe cage equipment and technological innovations affecting cage operations. (IV)
10. Identify and describe the major elements and techniques of establishing appropriate customer services and public relations. (V)
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MCCCD Official Course Outline:
 
GAM140   19962-20045 Casino Cage Operations
    I. Cage Operations Within the Casino
        A. Vocabulary and Terminology
        B. Basic Casino Structure
        C. Casino Cage Department Responsibilities
        D. Casino Cage Interaction
          1. Customers
          2. Casino Personnel
      II. Skills and Duties of Casino Cage Personnel
          A. Required Knowledge and Skills
          B. Career Opportunities and Advancement in Cage Operations
        III. Accountability and Reporting Requirements
            A. Federal Bank Secrecy Act
            B. Internal Reporting and Controls
          IV. Cage Technology and Equipment
              A. Types of Equipment
              B. Technological Innovation
            V. Customer Service and Public Relations for Cage Personnel
                A. Importance of Customer Satisfaction
                B. Understanding Customer Expectations
                C. Dealing with Unhappy Customers
                D. Adding Value to Customer's Experience
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