Maricopa Community Colleges  HSM222   19956-19975 
Official Course Description: MCCCD Approval: 05/23/95
HSM222 19956-19975 LEC 3 Credit(s) 3 Period(s)
Health Services Management
The role of management in organizational effectiveness. Includes the connective processes and functions of management. Also, team building skills and Total Quality Management (TQM) concepts. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HSM222   19956-19975 Health Services Management
1. Explain the connective processes of management. (I)
2. Describe and demonstrate the five managerial functions. (II)
3. Explain the purpose of "team building" and develop team building skills. (III)
4. Utilize Total Quality Management concepts and define "empowering", "cross functional teams", and "deploying". (IV)
5. Describe the role of leadership in our changing society. (V)
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MCCCD Official Course Outline:
 
HSM222   19956-19975 Health Services Management
    I. Connective processes
        A. Communication
        B. Coordination
        C. Delegation
      II. Managerial functions
          A. Planning
            1. Vision, mission, strategic plan
            2. Policies, procedures, methods
            3. Projects
            4. Types of planning
          B. Organizing
            1. Formal organization
            2. Authority
            3. Span of management
            4. Matrix organization
            5. Scaler chain
            6. Delegation
            7. Organizational committees
          C. Staffing
            1. Purpose and function
            2. Job descriptions
            3. Interviewing and hiring
            4. American Disabilities Act
            5. Performance appraisal
          D. Influencing
            1. Directives
            2. Change
            3. Motivational theories
            4. Attitude and perception
            5. Conflict
          E. Control
            1. Definition
            2. Categories
            3. Control systems and process
        III. Teams
            A. Purpose
            B. Types
            C. Criteria for selecting projects
            D. Stages of development
            E. Group dynamics
          IV. Total Quality Management
              A. Learning organizations
              B. Deming - Fourteen Obligations
              C. Empowering
              D. Cross-functional teams
              E. Deploying
            V. Leadership in a changing society
                A. Systems thinking
                B. Continuous Quality Improvement
                C. Share vision and team learning
                D. Personal mastery
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