Maricopa Community Colleges  HRM270   19956-19965 
Official Course Description: MCCCD Approval: 05/23/95
HRM270 19956-19965 LEC 3 Credit(s) 3 Period(s)
Hotel and Restaurant Marketing
Essential skills of defining a service market, developing a market plan, and directing personnel to follow market plan. Emphasis on marketing in the hospitality industry and understanding segmentation, positioning and promotion in that market. Prerequisites: None.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
HRM270   19956-19965 Hotel and Restaurant Marketing
1. Describe services marketing and its role in the hospitality industry. (I)
2. Identify and describe the major components involved in the development of a market plan. (II)
3. Identify and describe components of market segmentation and positioning. (III)
4. Identify and describe methods and techniques for effective hospitality advertising and promotion.(IV)
5. Identify and describe the major components involved in hotel and marketing sales. (V)
6. Identify and describe the major components involved in restaurant marketing and sales. (VI)
7. Identify and describe the major components of menu planning and design. (VII)
8. Identify and describe appropriate pricing strategies. (VII)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
HRM270   19956-19965 Hotel and Restaurant Marketing
    I. Services Marketing
        A. Functions of Marketing
        B. Role of Services Marketing
        C. Marketing for Hospitality Industry
      II. Marketing Plans
          A. Marketing Information Systems
          B. Marketing Research
          C. Marketing Plan Development
          D. The Hospitality Product
            1. The Concept as a Product
            2. Location
            3. Pricing
        III. Market Segmentation
            A. Measuring Demand
            B. Positioning
              1. Marketing Mix
              2. Target Marketing
          IV. Advertising and Promotion
              A. Planning and Management
              B. Promotions and Public Relations
            V. Hotel Sales and Marketing
                A. Defining the Market
                B. Group Sales Development
                C. Marketing a National Chain
                D. Marketing at the Unit Level
              VI. Restaurant Sales and Marketing
                  A. Defining the Market
                  B. Individual Sales
                  C. Group Sales
                  D. Chain Marketing
                  E. Unit-level Marketing
                VII. Pricing
                    A. Pricing Theory
                    B. Hotel Pricing
                    C. Restaurant Pricing
                      1. Menu Planning
                      2. Menu Design
                Go to Description    Go to top of Competencies    Go to top of Outline