Maricopa Community Colleges  HRM260   19956-19965 
Official Course Description: MCCCD Approval: 05/23/95
HRM260 19956-19965 LEC 3 Credit(s) 3 Period(s)
Hospitality Human Resource Management
Examines concepts and applications of human resource management in the hospitality industry. Topics include recruitment, selection, training and evaluation. Emphasis on current management methods and productivity in the service environment. Prerequisites: HRM110 or approval of instructor.
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MCCCD Official Course Competencies:
 
HRM260   19956-19965 Hospitality Human Resource Management
1. Present an overview of the human resources function in the hospitality industry. (I)
2. Describe the processes involved in the development of an effective organizational culture. (II)
3. Identify and describe considerations and techniques used in the recruitment, selection, and evaluation of employees. (III)
4. Explain the roles that training , motivation, and communications play in developing an effective organization. (III)
5. Identify and describe various systems and techniques used to measure and manage performance, turnover, and operating costs. (III)
6. Identify and describe techniques for problem solving. (III)
7. Identify and describe the dynamics of group behavior and interpersonal influence. (IV)
8. Identify and describe the principles and process of organizational change and development. (V)
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MCCCD Official Course Outline:
 
HRM260   19956-19965 Hospitality Human Resource Management
    I. Overview of Human Resources Function in Hospitality Industry
        A. Historical Perspectives
        B. Social Responsibility
        C. Demographics
        D. Unique Challenges
      II. Organizational Culture
          A. Development
          B. Organizational Processes
          C. Individual Behavior
          D. Shaping the Culture
        III. Human Resource Management
            A. Human Resources Needs
              1. Assessment and Planning
              2. Recruitment
              3. Employee Selection
              4. Evaluating Employee Performance
            B. Human Resources Training
              1. Assessment of Needs
              2. Developing, Implementing and Evaluating
              3. Motivation Theory and Application
              4. Developing Effective Communications
            C. Performance Management
            A. Evaluation
            B. Performance Appraisals
            C. Employee Turnover
            D. Improving Employee Performance
              1. Individual
              2. Group
            E. Operating Costs
          IV. Group Behavior and Interpersonal Influence
              A. Group Dynamics and Team Building
              B. Decision Making
              C. Power, Politics, and Leadership
              D. Leadership
            V. Organizational Change and Development
                A. Planning for Change
                B. Resistance to Change
                C. Processes of Change
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