| 1.
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Demonstrate standard secretarial assistant procedures as they relate
to patient communication, staff communication, and telephone
procedures given a dental office case study. (I)
|
| 2.
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Perform basic computer functions related to dental office management
procedures. (II)
|
| 3.
|
Compose and type effective business correspondence. (III)
|
| 4.
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Describe correct procedure for the handling of mail. (IV)
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| 5.
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Perform appointment book planning and appointment control. (V)
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| 6.
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Examine and describe various recall systems. (VI)
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| 7.
|
Describe the management of patient clinical records and demonstrate
record completion. (VII)
|
| 8.
|
File according to the following active and inactive systems:
alphabetical, numerical, subject, and chronological. (VIII)
|
| 9.
|
Perform bookkeeping procedures. (IX)
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| 10.
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Perform banking procedures. (X)
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| 11.
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Identify and describe financial arrangements available to the patient,
and complete forms. (XI)
|
| 12.
|
Describe billing procedures. (XII)
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| 13.
|
Identify and describe the various methods of collecting fees. (XIII)
|
| 14.
|
Describe dental health insurance programs, their types of coverage,
and the completion of insurance forms. (XIV)
|
| 15.
|
Identify and describe the various monthly and annual forms encountered
in a dental office including tax forms, and exhibit skills in
completing these forms. (XV)
|
| 16.
|
Describe inventory systems and supply ordering used in the office.
(XVI)
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