| 1.
|
State the importance of human communications skills and human
relations skills as they relate to the law enforcement officer. (I)
|
| 2.
|
Identify and describe the elements of basic communication skills. (I)
|
| 3.
|
Identify the barriers to effective communication. (I)
|
| 4.
|
Identify characteristics and appropriate communication methods when
dealing with the elderly, visually impaired and notifying someone of a
death. (I)
|
| 5.
|
Describe the laws relating to communication with hearing impaired
individuals. (I)
|
| 6.
|
Identify the major mores, ethical values, and folkways of various
groups as they affect police services and communication. (I)
|
| 7.
|
Identify factors which contribute to negative response from the
public. (II)
|
| 8.
|
Identify emotional and psychological indicators of persons in crisis.
(III)
|
| 9.
|
Explain basic psychological responses to victimization. (III)
|
| 10.
|
Identify techniques for defusing crisis situations. (III)
|
| 11.
|
Explain the theoretical basis for verbal persuasion techniques. (IV)
|
|