Maricopa Community Colleges  HCS101AB   19946-20035 
Official Course Description: MCCCD Approval: 05/27/03
HCS101AB 19946-20035 LEC 3 Credit(s) 3 Period(s)
Fundamentals of Central Service
Central Service functions, technician roles, and communication techniques. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HCS101AB   19946-20035 Fundamentals of Central Service
1. Describe the hospital's organizational structure and the Central Service department. (I)
2. Describe the specialized skills of the Hospital Central Service Technician. (II)
3. Describe the functions of health care agencies. (III)
4. Identify different types of health care agencies. (III)
5. Describe use of major types of communication systems in health care facilities. (IV)
6. Identify effective communication techniques in the health care setting. (V)
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MCCCD Official Course Outline:
 
HCS101AB   19946-20035 Fundamentals of Central Service
    I. Central Service Department
        A. Structure
        B. Purpose
        C. Functions
        D. Technician roles
      II. Technician
          A. History
          B. Job description
          C. Job requirements
          D. Tasks
        III. Health Care Agencies
            A. Functions
            B. Classifications
            C. Organization
            D. Physician specialty
            E. Departments and services
          IV. Communication Systems
              A. Telephone
              B. Pneumatic tube
              C. Pagers
              D. Window distribution
              E. Dumb waiters
              F. STAT
              G. Computer system
            V. Communication and Interpersonal Techniques
                A. Maslow's hierarchy
                B. Behavioral styles
                C. Communication techniques
                D. Listening techniques
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