Maricopa Community Colleges  HCS101   19946-20035 
Official Course Description: MCCCD Approval: 05/24/94
HCS101 19946-20035 LEC 7 Credit(s) 7 Period(s)
Hospital Central Service
Central Service functions, technician roles, medical terminology, personal hygiene, decontamination, and isolation techniques, quality assurance, product transport, billing methods, and communication techniques. Job application forms and techniques for effective job interviews. Includes resume writing and responding to specific job interview questions related to Hospital Central Service placement. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HCS101   19946-20035 Hospital Central Service
1. Describe the hospital's organizational structure and the Central Service department. (I)
2. Describe the specialized skills of the Hospital Central Service Technician. (I, II)
3. Describe the functions of health care agencies. (III)
4. Identify different types of health care agencies. (III)
5. Describe use of major types of communication systems in health care facilities. (IV)
6. Identify effective communication techniques in the health care setting. (V)
7. Describe infection control utilizing microbiology and asepsis. (VI)
8. Define decontamination procedures specific to breaking the chain of infection. (VII)
9. Define pathogens, disinfection and sterilization. (VI, VII)
10. Describe different types of isolation. (VII, VIII)
11. Identify the different types and specific uses of disinfectants. (VI, VII)
12. Describe procedures involved in patient and department charge mechanism. (VIII, IX)
13. List the types of distribution systems used in hospitals and describe how they operate. (IX)
14. Identify the different inventory control methods and the advantages and disadvantages of each. (X)
15. Identify equipment and supplies distributed for patient care in the hospital. (VIII, XI)
16. Describe the equipment used in decontamination for processing used items. (VIII, IX)
17. Complete job application forms. (XI)
18. List major techniques needed for an effective job interview. (XI)
19. Write a job resume. (XI)
20. Write answers to specific commonly asked job interview questions. (XI)
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MCCCD Official Course Outline:
 
HCS101   19946-20035 Hospital Central Service
    I. Central Service Department
        A. Structure
        B. Purpose
        C. Functions
        D. Technician roles
      II. Technician
          A. History
          B. Job description
          C. Job requirements
          D. Tasks
        III. Health Care Agencies
            A. Functions
            B. Classifications
            C. Organization
            D. Physician specialty
            E. Departments and services
          IV. Communications Systems
              A. Telephone
              B. Pneumatic tube
              C. Pagers
              D. Window distribution
              E. Dumb waiters
              F. STAT
              G. Computer system
            V. Communication and Interpersonal Techniques
                A. Maslow's hierarchy
                B. Behavioral styles
                C. Communication techniques
                D. Listening techniques
              VI. Microbiology and Infection Control
                  A. Microbiology
                  B. Transmission
                  C. Barriers to contamination
                  D. Isolation
                  E. Disinfecting principles
                  F. Sterilization principles
                  G. Asepsis/handwashing
                VII. Decontamination Procedures
                    A. Department
                      1. Collection
                      2. Transport
                    B. Attire
                    C. Methods of cleaning
                      1. Disinfectant
                      2. Sanitation
                      3. Sterilization
                    D. Decontamination equipment
                      1. Washer/sterilizer
                      2. Washer/sanitizer
                      3. Ultrasonic washer
                      4. Glass washer
                      5. Cartwasher
                      6. Dryers
                  VIII. Patient Care Supplies and Equipment
                      A. Patient supply catalog
                      B. Patient equipment
                      C. Isolation
                    IX. Distribution
                        A. Exchange cart
                        B. Case cart
                        C. Requisitions
                        D. Charge systems
                        E. Communication systems
                        F. Special carts
                      X. Inventory Control
                          A. Manual two-bin system
                          B. Traveling requisition system
                          C. Manual cardex system
                          D. Computer system
                        XI. Job Placement
                            A. Application
                            B. Interview
                            C. Resume
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