Maricopa Community Colleges  GBS108   19922-19935 
Official Course Description: MCCCD Approval: 10/22/91
GBS108 19922-19935 LEC 3 Credit(s) 3 Period(s)
Introduction to the Credit Card Industry
Overview of the credit card industry including history, federal and state regulations and key terms used in the industry. Operations and functions in credit card businesses and interdependency of functions. Career opportunities and methods of career development within the industry. Prerequisites: None.
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MCCCD Official Course Competencies:
 
GBS108   19922-19935 Introduction to the Credit Card Industry
1. Explain the diversity of the credit card industry as related to historical development of the industry. (I)
2. Define specific basic terminology of the credit card industry. (II)
3. Describe specific main points of federal and state laws that regulate the credit card industry. (III)
4. Describe the tasks within specified operational areas of the credit card industry including front line services and support services. (IV)
5. Describe the problems and opportunities within specific operational areas. (IV)
6. Describe the interdependency between areas of front line services and the support services within the credit card business. (IV)
7. Articulate the career opportunities within the industry. (V)
8. Design a career path. (V)
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MCCCD Official Course Outline:
 
GBS108   19922-19935 Introduction to the Credit Card Industry
    I. Development of Credit Card Industry
        A. History
        B. Evolution
        C. Diversity
      II. Industry Vocabulary
          A. Terms
          B. Definitions
          C. Abbreviations
        III. Laws and Reguations
            A. Federal
            B. State
            C. Compliance
            D. Penalties
            E. Other
          IV. Credit Card Operations, Problems/Opportunities, Interdependence
              A. Front line services
                1. new accounts
                2. customer service
                3. collections
                4. merchant services
              B. Support services
                1. maintenance
                2. security
                3. budgeting
                4. microfilm
                5. inventory
                6. accounting
                7. fraud
            V. Career Issues
                A. Opportunities
                B. Development
                C. Career Path
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