Maricopa Community Colleges  FSC112   19916-19926 
Official Course Description: MCCCD Approval: 02/26/91
FSC112 19916-19926 L+L 3 Credit(s) 3 Period(s)
Public Safety Emergency Telecommunications
In-depth coverage of established techniques and procedures for handling routine and emergency public safety telephone and radio contact. Nationally recognized procedures for processing 9-1-1 emergency calls, positive public relations, field unit safety and injury scenarios. Fundamental skills and responsibilities for fire, emergency medical, and law enforcement complaint report processing as well as federal laws regarding proper processing, retention, and dissemination of security information. Definitions of terms unique in fire suppression, emergency medical, and law enforcement situations common within the public safety sector. Prerequisites: None.
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MCCCD Official Course Competencies:
 
FSC112   19916-19926 Public Safety Emergency Telecommunications
1. List the forms of communications used in public safety telecommunications.
2. Explain the earliest forms of public safety communications systems practices.
3. Identify the general types of hazardous materials situations and the appropriate response required for public safety dispatch.
4. Identify the types of radio equipment utilized in public safety telecommunications systems.
5. Recite the phonetic alphabet used in radio broadcasting.
6. Identify and define the purpose and use of each aural brevity code used in law enforcement dispatching.
7. Explain at least three methods of recordkeeping used in public safety dispatch centers.
8. Correctly and concisely obtain information and broadcast simulated fire, emergency, and medical, and law enforcement dispatches.
9. Recite and demonstrate key phrases related to emergency telephone techniques.
10. List the specific features of an emergency 9-1-1 dispatch system.
11. Define the location and type of computer systems utilized to process and store information pertinent to law enforcement agencies.
12. Define and explain "pre-arrival instructions" for emergency medical incidents.
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MCCCD Official Course Outline:
 
FSC112   19916-19926 Public Safety Emergency Telecommunications
    I. Interpersonal Communications
        A. Basic forms of communications
        B. Communications skills
        C. Techniques for writing, reading, speaking, and listening
      II. Telecommunications
          A. Historical evaluation of operational methods
          B. Organization of the communications function
          C. 9-1-1 systems
          D. Overview of specific systems
            1. Fire
            2. Emergency medical
            3. Law enforcement
        III. Modern Public Safety Telecommunication Systems
            A. Basics of telecommunications equipment
            B. Operational frequencies and trouble shooting
            C. Records system
              1. Fire
              2. Emergency medical
              3. Law enforcement
            D. Local, state, and national crime information computer systems
          IV. Radio broadcasting
              A. Aural brevity codes and phonetic alphabets
              B. Obtaining and processing descriptive data on persons and property
              C. Broadcast rules and procedures.
            V. Telephone Techniques
                A. Controlling telephone calls and callers
                B. Obtaining complete and pertinent information
                C. Classification and processing of information
              VI. Telephone Complaint and Report Processing Procedures
                  A. Law Enforcement
                    1. Description of routine and urgent incidents
                    2. Standard operating procedures
                  B. Fire
                    1. Fire terminology
                    2. Guidelines for processing fire incidents
                    3. Standard operating procedures
                  C. Emergency Medical
                    1. Allocation of resources
                    2. Emergency medical terminology
                    3. Pre-arrival instructions
                    4. Standard operating procedures
                  D. Special Hazard Situations
                  E. Role of telecommunications in protecting the safety of field units
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