Official Course Description: MCCCD Approval: 06/26/90
HRM260 19906-19955	LEC	3 Credit(s)	3 Period(s)
Hospitality Human Resource Management
Human resource management with emphasis on skills needed to recruit, select, train, and evaluate personnel in the hospitality industry. Emphasis on turnover management and cost control procedures. Automated systems presented as a contemporary method of personnel management. Prerequisites: HRM105.

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MCCCD Official Course Competencies:
HRM260   19906-19955	Hospitality Human Resource Management

1.	Describe the changing role of human resource management in the hospitality industry. (I)
2.	Describe the strategy for developing a contemporary Human Resources department. (II)
3.	Identify the components of an effective personnel recruitment program, and delineate the methods for managing turnover. (III)
4.	Analyze the process for hiring, training, and evaluating personnel. (IV)
5.	Identify and describe the components of an effective employee appraisal program. (V)
6.	Explain the process used in developing managers for the hospitality industry. (VI)
7.	Describe how motivational concepts and communication skills are effectively used in personnel management. (VII)
8.	Identify the facets of a wage and benefit program and explain how the program can be effectively administered. (VIII)
9.	Identify the employment laws which directly pertain to the hospitality industry. (IX)
10.	Describe what elements need to be in place for a health and safety program to be effective. (X)
11.	Describe how to effectively discipline and terminate personnel, ensuring that rights are not violated. (XI)
12.	Describe how to effectively manage union operations. (XII)

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MCCCD Official Course Outline:
HRM260   19906-19955	Hospitality Human Resource Management

I. The Changing Role of Human Resource Management A. Forces in the Labor Market B. Management 1. Service environment 2. Hospitality environment II. Strategy for Developing Human Resources A. Organizational Culture B. Creating a Strategy for Service III. Recruitment and Managing Turnover A. Understanding Employee Turnover B. Forecasting Labor Needs C. Working with a Recruiting Coordinator D. Recruitment 1. Internal 2. External E. Advertising IV. Hiring, Training, and Evaluating A. Making and Closing Offers B. Preparing Other Employees C. Processing D. Orientation 1. Programs 2. Job E. New Management Employees F. Needs Analysis G. Training 1. Types 2. Responsibility 3. Implementation 4. Individual 5. Group V. Employee Appraisals A. The Traditional Performance Appraisal B. The Performance Discussion C. The Annual Planning Session D. The Pay Review VI. Management Development A. Succession Planning B. Training Current Managers C. Promotion from Within D. Management Trainees from Outside the Company VII. Motivation and Communication A. Attending to the Basics B. Creating a Positive Motivational Environment C. Communication 1. Business 2. Downward 3. Upward 4. Lateral 5. Formal 6. Informal VIII. Wage and Benefit Administration A. Decisions for Top Management 1. Wages 2. Benefits B. How Pay is Used C. Elements of a Wage and Salary Program D. Benefit Administration IX. Employment Laws A. Wage and Hour Legislation B. Employment Discrimination C. Employment of Aliens D. Invasion of Privacy E. Employment Litigation F. What Employers Can Do X. Health and Safety A. Controlling Absenteeism B. Programs 1. Wellness 2. Employee assistance C. Health Concerns 1. Smoking 2. Substance abuse D. Employee Counseling E. Employee Safety 1. OSHA 2. Accident prevention F. Workers' Compensation XI. Discipline and Terminations A. Dispelling the Myths B. Effective Discipline 1. Laying the groundwork 2. Disciplinary policy 3. Administering discipline 4. Final warnings C. Termination Policy 1. Voluntary 2. Involuntary 3. Death and retirement D. How to Fire an Employee E. Unemployment Compensation XII. Unions A. Definition B. Reasons for Joining C. Reasons Management Doesn't Want a Union D. Organizations 1. NLRA 2. NLRB E. The Organization Process 1. Union campaign 2. Election 3. Collective bargaining agreement F. Working with the Union

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