Maricopa Community Colleges  HRM120   19906-19955 
Official Course Description: MCCCD Approval: 06/26/90
HRM120 19906-19955 LEC 3 Credit(s) 3 Period(s)
Housekeeping Management
Fundamental duties and responsibilities of an executive housekeeper. Emphasis on detail tasks, including personnel, cleaning, purchasing, textiles, equipment, and safety. Basic systems for housekeeping record keeping examined. Prerequisites: None.
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MCCCD Official Course Competencies:
 
HRM120   19906-19955 Housekeeping Management
1. Describe the role, duties, and responsibilities of an executive housekeeper. (I)
2. Identify and describe components of staffing and supervision for the executive housekeeper. (II)
3. Identify and describe the components of guest room care and maintenance, to include sanitation, repair, and replacement. (III)
4. Describe the executive housekeeper's responsibility in the areas of linens, textiles, bedding, and beds. (IV)
5. Describe the components of interior design and hotel room maintenance, to include guest rooms and common areas. (V)
6. Describe the essential components in supervising a hotel laundry. (VI)
7. Identify and describe the essential components of record keeping for a housekeeping department. (VII)
8. Describe the essential components of a fire and safety training program in a housekeeping department. (VIII)
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MCCCD Official Course Outline:
 
HRM120   19906-19955 Housekeeping Management
    I. Role, Duties, and Responsibilities of an Executive Housekeeper
        A. History
          1. Evolution
          2. Types of lodging
          3. Importance of department
        B. Areas of Responsibility
          1. Rooms
          2. Common areas
          3. Laundry
      II. Supervising Housekeeping Personnel
          A. Staff
            1. Housekeepers
            2. Housemen
            3. Laundry
          B. Supervision
            1. Hiring
            2. Training
            3. Evaluation
            4. Motivation
        III. Guest Room Care and Maintenance
            A. Guest Room Sanitation
              1. Beds and linen
              2. Bathrooms
              3. Furniture
              4. Walls
              5. Windows
            B. Repair and Replacement
              1. Repair
              2. Materials
              3. Cleaners
              4. Purchasing
          IV. Linens, Textiles, Bedding, and Beds
              A. Linens
                1. Bed
                2. Towels
                3. Table
              B. Textiles
                1. Types of fabric
                2. Life expectancy
                3. Synthetics
            V. Interior Design and Maintenance
                A. Guest Rooms
                  1. Overview
                  2. Design
                  3. Vocabulary
                  4. Color
                  5. Arrangement
                B. Common Areas
                  1. Overview
                  2. Design
                  3. Vocabulary
                  4. Seating
                  5. Function
              VI. Laundry Operation
                  A. Equipment and Layout
                    1. Overview
                    2. Floor plans
                    3. Work flow
                    4. Operations
                    5. Personnel
                  B. Special Problems
                    1. Stains
                    2. Detergents
                    3. Solvents
                    4. Dry cleaning
                    5. Safety
                VII. Record Keeping for Housekeeping
                    A. Overview
                    B. Payroll
                      1. Records
                      2. Laws - State and Federal
                      3. Employee benefits
                    C. Purchasing
                      1. Damage
                      2. Replacement
                      3. Warranties
                      4. Evaluation of quality
                    D. Controls
                      1. Cost
                      2. Linen
                      3. Supplies
                      4. Attendance
                      5. Quality
                  VIII. Fire and Safety Training
                      A. Overview
                      B. OSHA
                        1. Legal aspects
                        2. Training
                        3. Updates
                        4. Eliminating accidents
                        5. Enforcing safety regulations
                      C. Fire Prevention
                        1. OSHA
                        2. Emergency plans
                        3. Safety features
                        4. Training
                        5. Updates
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