Maricopa Community Colleges  LAS236   19896-20035 
Official Course Description: MCCCD Approval: 01/10/89
LAS236 19896-20035 LEC 1 Credit(s) 1 Period(s)
Legal Professionalism
Elements of a good professional image as a legal assistant, including a discussion of listening skills, nonverbal communication, telephone etiquette, and professional judgment. Prerequisites: None.
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MCCCD Official Course Competencies:
 
LAS236   19896-20035 Legal Professionalism
1. Describe the elements of a professional image. (I)
2. Utilize fundamental listening skills. (II)
3. Interpret the nonverbal communication of others and recognize the nonverbal message communicated to others. (III)
4. Use proper telephone etiquette. (IV)
5. Describe the elements of good professional judgement. (V)
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MCCCD Official Course Outline:
 
LAS236   19896-20035 Legal Professionalism
    I. Professional Image
        A. Language
        B. Poise
        C. Adaptability
        D. Creativity
      II. Listening Skills
          A. Barriers to effective listening
          B. Learning to focus
          C. Techniques to enhance listening
        III. Nonverbal Communication
            A. Facial expressions
            B. Hands and gestures
            C. Body positions
            D. Manner of dress
          IV. Telephone Etiquette
              A. Answering the telephone
              B. Taking phone messages
              C. Confirming letters
              D. Taking advantage of telephone technology
            V. Good Professional Judgement
                A. Understanding instructions and authority delegated
                B. Establishing priorities
                C. Working within time limitations
                D. Recognizing exception situations
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