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Official Course
Description: MCCCD Approval: 6-2-87 |
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IND136
1988 Fall – 2009 Fall |
LEC |
1 Credit(s) |
1 Period(s) |
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Communications
in Construction |
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Importance
of communication in the construction industry. Includes positive direct
communication, written communication, active listening, understanding,
negotiation, and dealing with difficult people. Also includes communicating
with people at all organizational levels, communicating with groups, and
combining oral and written communication for maximum effectiveness. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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IND136 1988
Fall – 2009 Fall |
Communications in Construction |
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1.
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Recognize potential problems in communication with
construction workers. (I) |
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2.
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Differentiate between passive, aggressive and direct
positive communication behaviors. (I) |
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3.
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Identify four ways to improve positive communication
skills. (II) |
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4.
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Use positive direct communication skills to get your point
across to construction workers. (II) |
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5.
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Write a business letter and memo employing the factors for
effective writing. (III) |
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6.
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State the rationale for keeping documentation. (III) |
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7.
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Use open-ended and closed-ended questions at the
appropriate time to obtain information. (IV) |
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8.
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Describe the three main factors of active listening. (V) |
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9.
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Outline steps in negotiation strategy and use negotiation
to reach an agreement and obtain a commitment. (VI) |
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10.
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Recognize and acknowledge emotions and mixed messages that
interfere with communication with construction workers. (VII) |
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11.
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Reach agreement with difficult individuals. (VII) |
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12.
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List techniques for giving and receiving instructions.
(VIII) |
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13.
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Describe the problems specific to communicating with a
group of construction workers and list steps for leading a meeting more
effectively. (IX) |
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14.
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Describe the advantages of combining oral and written
communications and differentiate between situations that call for either oral
or written communication as the primary form of communication. (X) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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IND136 1988
Fall – 2009 Fall |
Communications in Construction |
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I. What is Communication? A. Components of
Communication B. Importance of
Communication in Construction C. Problems in
Communication D. Communication Behaviors II. Positive Direct
Communication A. Ways to Improve B. Advantages of Using III. Written Communication A. Ways to Improve B. Letters and Memos C. Documentation IV. Helping Other People
Communicate With You A. Problems Other People
May Have Talking To You B. Using Questions To
Overcome Problems C. Flow of Questions V. Active Listening A. After the Questions,
What Do You Do? B. Factors Involved in
Listening VI. Listening,
Understanding and Negotiation A. Human Factors That
Interfere With Listening B. Making Sure You
Understand The Other Person C. Making Sure The Other
Person Understands You D. Negotiation Strategy VII. Getting Your Point
Across With the Difficult Person A. The Difficult Person B. The Angry Person C. When You Are the Angry
Person D. The Manipulative Person E. The Passive or Withdrawn
Person VIII. Communicating With
People at All Organizational Levels A. Giving Good Instructions
B. Receiving Instructions C. Communicating at Your
Own Organizational Level IX. Communicating with
Groups X. Combining Oral and
Written Communication A. Combining for
Effectiveness B. When Written
Communication is Most Important C. When Oral Communication
is Most Important |
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