| 1.
|
Identify claim department functions and describe the role and
responsibilities of the claim adjuster. (I)
|
| 2.
|
Apply contract analysis techniques to the personal automobile policy.
(I)
|
| 3.
|
State the difference between coverage and legal liability. (II)
|
| 4.
|
Describe the influence of civil and tort law on liability claims
handling. (II)
|
| 5.
|
Identify types of imperfections in the tort liability system and
applyappropriate methods of remedy. (II)
|
| 6.
|
Complete an investigative process cycle. (III)
|
| 7.
|
Locate sources of information, use expert witnesses, conduct and/or
interpret written reports, and take written or recorded statements
during the investigative process. (III)
|
| 8.
|
Describe techniques for handling different types of claims including:
automobile, public liability, products liability, professional
liability and worker's compensation. (IV)
|
| 9.
|
Identify evaluation and settlement methods associated with injury
claims. (V)
|
| 10.
|
Describe the steps to follow when negotiation breaks down. (V)
|
| 11.
|
List the objectives of a rehabilitation program and attributes of
rehabilitation services. (V)
|
| 12.
|
Describe the relationship between communication, listening and
motivational skills and the claims adjusting field. (VI)
|
| 13.
|
Determine the following rates: judgement, manual and merit. (VII)
|
| 14.
|
Determine the profitability of property-liability life insurers.
(VIII)
|
| 15.
|
Describe the types of insurance regulations imposed through federal
and state guidelines. (VIII)
|
|