MCCCD Official Course Competencies:

FSC230  1986 Fall – 2009 Fall

Fire Officer Leadership II

1.

Define assertive, passive, and aggressive behaviors. (I)

2.

Analyze causes of passive and aggressive behaviors. (I)

3.

Set goals for positive change after analyzing current behavior patterns. (I)

4.

Implement the assertive approach in management situations. (I)

5.

Define the relationship between the leadership match and leadership effectiveness. (II)

6.

Describe skills used by leaders to satisfy their own needs. (II)

7.

Identify optimal leadership situations and environments. (II)

8.

Apply problem solving methods to ease conflicts between subordinates and managers. (II)

9.

Implement the "no-lose" method of conflict resolution. (II)

10.

Evaluate personal strengths and weaknesses relating to written communication. (III)

11.

Demonstrate correct written format for outlines, correspondence, reports, and proposals related to the fire service. (III)

12.

Deliver a speech which contains the elements of: introduction, body, and conclusion. (III)

13.

List requirements and characteristics necessary to attain excellence in the fire service. (IV)

14.

Identify characteristics of effective non-directive personal counseling practices. (V)

15.

List the steps used in problem solving and relate to appropriate case studies. (VI)

MCCCD Official Course Outline:

FSC230  1986 Fall – 2009 Fall

Fire Officer Leadership II

I. Assertiveness Training

A. Introduction

1. Definition

2. Goals

B. Assertive Approach

C. Supervisory Styles

1. Assertive

2. Aggressive

3. Passive

D. Self-Analysis

1. Self-Esteem

2. Self-Concept

3. Self-Image

4. Inner Self

E. Implementation

1. Risk Taking

2. Feedback

a. Constructive vs. Critical

b. Positive

c. "No"

d. Role Playing

F. Case Studies

II. Leadership Effectiveness Training

A. Leader Match Overview

1. Strategies

a. Problem Solving

b. Motivation

2. Skills

a. Personal Counseling

b. Supervisory

c. Needs Satisfaction

3. Leader Match Interview

B. Leadership Traits

C. Group Support

D. Leadership Situations

1. Personal

2. Leader-Member Relations

3. Task Structure

4. Position Power

5. Situational Control

E. Leadership Environments

F. Problem Solving

1. Subordinates

2. Managers

G. Management Team Development

1. Team Members

2. Meetings

3. Evaluation

4. Decision Making

5. Responsibilities

H. Conflicts

1. Prevention

2. Solution

3. No-Lose Method

4. Organizational Applications

I. Periodic Planning

J. Role Playing

III. Communications Skills

A. Written

1. Self-Evaluation

a. Strengths

b. Weaknesses

2. Fire-Service Writing

3. Outlining

4. Correspondence with Public

5. Incident Reports

6. Proposal Writing

7. Editing

B. Speech Making

1. Objectives

a. Motivation

b. Familiarity

c. Organization

d. Multi-Sensory Approach

e. Reinforcement

2. Elements

a. Introduction

b. Body

c. Conclusion

3. Stage Fright

4. Styles

a. Informative

b. Persuasive

c. Entertainment

5. Delivery

IV. Fire Service Excellence

A. Requirements for Excellence

1. Fire Prevention

2. Emergency Medical Service

3. Firefighter Injury Decrease

4. Supervision

B. Characteristics to Attain Excellence

1. Action

2. Personnel

3. Autonomy

4. Training

5. Listening to Public Values

6. Leadership

V. Non-Directive Personal Counseling

A. Functions

1. Reduce Tension

2. Problem in Reality

3. Options

B. Environment

C. Listening Skills

D. Effective Counseling

1. Decision Making

2. Alternatives

3. Follow-Up

E. Ineffective Counseling

1. Offering Solutions

2. Solving Problem

3. Taking Responsibility

4. Giving Advice

F. Case Studies

G. Role Playing

VI. Problem Solving

A. Problem Identification

B. Fact Finding

C. Goal Specification

1. Evaluation

2. Potential Solutions

D. Solution Evaluation

E. Action Plan

1. Implementation Planning

2. Evaluation

3. Actual Implementation

F. Project Evaluation

G. Case Studies