MCCCD Official Course Competencies:

HCE274  2008 Spring – 2011 Summer II

Administrative Medical Assisting Externship

1.

Apply ethical guidelines and legal concepts to administrative practice. (I)

2.

Establish cooperative working relationships with health care team members. (II)

3.

Demonstrate effective communication techniques in a variety of situations. (III)

4.

Perform routine administrative tasks. (IV)

5.

Maintain medical records. (IV)

6.

Enter patient date into a computerized system. (V)

7.

Apply steps in filing an insurance claim utilizing Current Procedural Terminology and Internal. (VI)

8.

Observe and participate in the financial operations. (VII)

9.

Apply HIPAA (Health Insurance Portability and Accountability Act) requirements to administrative procedures and documentation. (VIII)

MCCCD Official Course Outline:

HCE274  2008 Spring – 2011 Summer II

Administrative Medical Assisting Externship

I. Ethics and Legalities

A. Patient rights

1. Confidentiality

2. Informed consent

B. Professional behavior

C. Federal and state laws

D. Medical records

1. Retaining and destroying records

2. Copying records

3. Release of information

II. Working Relationships

A. Team concepts

B. Initiative and responsibility

C. Time management and prioritizing

D. Problem solving techniques

III. Communication Techniques

A. Patient and family considerations

1. Cultural diversity

2. Use appropriate medical terminology

3. Verbal and nonverbal cues

B. Management of difficult situations

1. Impaired

2. Confused

3. Angry and emotionally stressed

C. Client service

IV. Routine Administrative Tasks

A. Telephone management

B. Appointment scheduling

1. Methods

2. Protocol

3. Computerized scheduling

C. Process correspondence and mail

1. Manual

2. Electronic

D. Medical records

1. Identify forms

2. File records

3. Copy/FAX documents

V. Enter Patient Data

A. New patient

B. Add date

C. Change an existing file

VI. Filing an Insurance Claim

A. Health Insurance Claim Form (HCFA-1500)

B. Steps in filing

C. Conclusion of process

VII. Financial Operations

A. Processing insurance claims

B. Bookkeeping and banking

C. Billing and collections

VIII. HIPAA (Health Insurance Portability and Accountability Act) Regulations

A. Procedures

B. Documentation

C. Practice