Maricopa Community Colleges  HSA167   20055-20082 
Official Course Description: MCCCD Approval: 03/22/05
HSA167 20055-20082 L+L 2 Credit(s) 3 Period(s)
Government Assistance Office Management
Development of skills to manage employees in the government assistance setting. Overview of management philosophies and techniques for effective time management, performance evaluation, and communications.
Prerequisites: Permission of Department or Division.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
HSA167   20055-20082 Government Assistance Office Management
1. Review organizational chart, functions of various departments, and how they support each other. (I)
2. Utilize organizational mission, vision, and guiding principles when supervising. (I)
3. Examine roles and responsibilities as a supervisor and characteristics of a successful leader. (I)
4. Summarize components of effective communication and the importance of listening. (II)
5. Describe the functions and purpose of the employee guidance system. (III)
6. Write performance expectations using specific and measurable criteria. (III)
7. Prepare for employee assessment, including timeline and paperwork. (III)
8. Explain steps employees take when providing feedback about their supervisors. (III)
9. Guide employees to establish their professional development plans. (III)
10. Manage formal and informal discipline and dismissal process. (IV)
11. List types of leave and federal regulations on them. (V)
12. Review travel claim and workplace security guidelines. (VI)
13. Evaluate grievances and appropriate follow up actions. (VII)
14. Apply time management principles to daily practice. (VIII)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
HSA167   20055-20082 Government Assistance Office Management
    I. Organizational Overview
        A. Structure
          1. Hierarchy
          2. Support Teams
        B. Mission and Vision
        C. Guiding Principles
        D. Leadership
        E. Roles and Responsibilities
      II. Communications
          A. Types and Forms
          B. Effective Communication
          C. Listening
          D. Meeting Checklist
        III. Evaluation
            A. Employee Guidance System
              1. Purpose
              2. Forms
            B. Performance Evaluation
              1. Process Overview
              2. Written Expectations
              3. Criteria
              4. Evaluation Categories
            C. Assessment Process
              1. Documentation
              2. Feedback
              3. Probations
              4. Improvement Steps
            D. Employee Feedback
            E. Professional Development Plan
          IV. Disciplinary
              A. Status
                1. Permanent
                2. Probationary
              B. Disciplines
                1. Guidelines
                2. Process
                3. Informal vs. Formal
              C. Regulations
            V. Human Resources
                A. Types of Leave
                B. Work Hours
                C. Family and Medical Leave Act (FMLA)
                D. Federal Guidelines
                E. Paperwork
              VI. Special Forms
                  A. Travel Claims
                    1. Guidelines
                    2. Approval Process
                  B. Unusual Incident Report
                  C. Security
                    1. Data
                    2. Physical
                VII. Grievance
                    A. Types
                    B. Non-Related Issues
                    C. Procedure
                      1. Documentation
                      2. Review Committee
                  VIII. Time Management
                  Go to Description    Go to top of Competencies    Go to top of Outline