Maricopa Community Colleges  HSA166   20055-20082 
Official Course Description: MCCCD Approval: 03/22/05
HSA166 20055-20082 L+L 1 Credit(s) 2 Period(s)
Reading and Interpreting Government Assistance Reports
Knowledge of how to generate and read reports for government assistance programs. Evaluate data and make adjustments according to the unit or individual worker's performance. Apply workload management principles when setting departmental goal.
Prerequisites: Permission of Department or Division.
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MCCCD Official Course Competencies:
 
HSA166   20055-20082 Reading and Interpreting Government Assistance Reports
1. Examine report reading guidelines and strategies on workload management. (I)
2. Interpret reports on incomplete, overdue, or active cases. (II)
3. Evaluate department performance base on data. (II)
4. Communicate report results and improvement strategies with employees. (II)
5. Analyze information on timeliness reports. (III)
6. Calculate individual worker's performance level in percentage. (III)
7. Monitor employee's workload and quality of work. (IV)
8. Adjust quality measurements and performance indicators. (IV)
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MCCCD Official Course Outline:
 
HSA166   20055-20082 Reading and Interpreting Government Assistance Reports
    I. Introduction
        A. Purpose
        B. Guidelines
        C. Workload Management
      II. Case Data Report
          A. Cases
            1. Incomplete
            2. Pending
            3. Due or Overdue
            4. Active
            5. Incorrect or Missing Notes
          B. Data Interpretation
          C. Communications
          D. Improvement Strategies
        III. Performance Report
            A. Timeliness Reports
              1. Approvals and Denials
              2. Medical Assistance
              3. Food Stamp
              4. System Alert
            B. Percentage
              1. Calculation
              2. Interpretation
            C. Improvement Plans
          IV. Monitoring Methods
              A. Procedures
              B. Adjustment
                1. Guidelines
                2. Steps
              C. Performance Indicators
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